House Manager

Bric Arts Media•New York, NY

2d•$25•Onsite

About The Position

The House Manager oversees Front of House (FOH) operations for public events at BRIC, ensuring a welcoming, accessible, and well-organized experience for artists, audiences, and staff. This role serves as the primary FOH lead during events and works closely with Operations, Production, Security, and Box Office staff to support smooth event execution. House Managers oversee Event Security, Custodians, and Front of House (FOH).

Requirements

Prior experience in front of house, venue management, or live events strongly preferred.
Excellent customer service and communication skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and calm demeanor under pressure.
Familiarity with ADA best practices and audience accessibility needs.
Ability to stand for extended periods and move throughout the venue during events.
Mission & Values Alignment: A passion for BRIC’s support of the arts in Brooklyn and a deep commitment to building community, igniting learning and making change through the arts and creativity.
Commitment to Equity & Inclusion: Desire to operationalize equity within the Operations function.
Ability to work in a fast-paced, busy environment while remaining calm, friendly, and attentive
Ability to deal effectively with a wide variety of personalities and situations requiring diplomacy, tact, friendliness, poise, and firmness
Ability to stand for long periods of time
Availability to work evening hours and weekends
Patron services, retail or sales experience
Communication & Relationship Building: An emotionally intelligent, values- and results-driven team player. Skilled communicator and relationship builder.
Organization & Time Management: Ability to work independently, prioritize tasks across competing deadlines, and be proactive.

Nice To Haves

Prior experience at live performance venues

Responsibilities

Provide on-site FOH leadership during public programs and performances.
Support audience check-in, including scanning tickets and troubleshooting entry issues.
Open and close the venue to the public in accordance with BRIC procedures.
Ensure all FOH areas are fully prepared prior to doors, including wayfinding, café activation, seating set-up, coat check, and audience flow.
Assign FOH staff and Security to entrance posts and interior locations.
Ensure all FOH staff understand their roles, responsibilities, and customer service expectations.
Coordinate staff breaks and provide coverage as needed throughout the event.
Greet patrons and provide a welcoming, professional presence.
Provide excellent customer service for all guests.
Answer general audience questions and provide directions or usher guests within the venue.
Personally attend to ADA access needs and special seating accommodations.
Print in-house collateral and distribute printed materials, such as event programs.
Monitor audience behavior and enforce BRIC house rules in a calm and respectful manner.
Serve as the point person for FOH issues or escalations during events.
Distribute, write, and submit Event Summary Report following each event, documenting attendance, incidents, and notable feedback.
Work closely with the Operations Manager and Production Manager to ensure FOH readiness aligns with production needs.
Perform other duties as assigned to support successful event operations.