House Manager

Burlington UM Family Services•Keyser, WV

1d•Onsite

About The Position

This is a residential leadership role in Keyser, WV, operating under a trauma-informed, team-centered model focused on creating safe, structured environments where youth can heal and grow. Staff are coached and developed, behavior is understood through a trauma-informed lens, and leadership is present, accountable, and consistent. The House Manager will lead a residential unit, developing staff, strengthening systems, and improving outcomes for youth in care. It is a nonprofit leadership role offering meaningful impact on youth and families, real leadership responsibility, and professional growth and development.

Requirements

High school diploma required
5+ years experience in social services, youth work, or residential programming
Supervisory experience required
Valid driver’s license
Strong skills in Leadership and team development
Strong skills in Communication and documentation
Strong skills in Organization and decision-making
Strong skills in Crisis response and problem-solving
Be comfortable and effective in implementing the program including Medicaid services such as Daily Living Skills and Behavioral Support
Must possess managerial, supervisory and leadership skills
A team builder who inspires staff to work together in pursuit of a common mission, with the ability to hold them accountable for the accomplishments of the objectives
Ability to interact with staff having diverse education, experience, and culturally diverse backgrounds
Ability to perform under pressure; handle and appreciate conflicting opinions with the highest level of confidentiality and discretion
Possess strong communication skills both verbal and written
Exceptional organizational skills
Proficient computer skills
Be able to make decisions consistent with agency policies and general philosophies around child development, childhood trauma, mental health, and creating safe spaces for healing
Be in good health, have physical and emotional stamina necessary to implement physical interventions with assaultive or self-injurious residents
Be an acceptable role model for youth in values and lifestyles in keeping with those ascribed by Burlington
Strong organizational and prioritizing skills
Demonstrated ability to exercise sound judgment
Demonstrated attention to detail
Be an Active listener
Cultural Steward

Nice To Haves

Bachelor’s degree preferred in a related field

Responsibilities

Oversee daily operations of a residential living unit
Ensure treatment plans and daily programming are implemented consistently
Maintain structure across schedules, activities, meals, and routines
Monitor documentation, reports, and overall unit performance
Supervise and support Treatment Associates
Provide coaching, feedback, and performance evaluations
Train new staff and ensure ongoing development
Manage scheduling, coverage, and accountability
Ensure compliance with Medicaid documentation standards and agency policies
Identify program risks and implement solutions
Support audits, accreditation, and regulatory requirements
Maintain accurate records including incident reports, medication logs, and daily notes
Respond to emergencies and crisis situations as needed
Provide or direct crisis stabilization and intervention
Support a 24/7 care environment, including on-call responsibilities
Manage house budget and purchasing processes
Coordinate staffing, hiring, and onboarding
Ensure unit cleanliness, maintenance, and organization
Step into direct care roles when needed to maintain coverage