House Manager

Strathmore • North Bethesda, MD

6d

About The Position

House Managers at Strathmore work as part of the Front of House team to create a seamless experience for Strathmore Music Center patrons. House Managers help prepare the Concert Hall and surrounding lobby areas for events in addition to post-show breakdown. House Managers serve as section leaders and play a key role in volunteer usher and House Assistant oversight, patron experience and customer service assistance for all events in the Music Center. House Managers are also present for Education Center shift hours when the building is open to the public. House Managers work a varied schedule of nights and weekends with occasional daytime hours, dictated by the event schedule.

Requirements

• Applicants should possess a minimum of at least two years’ experience in a front of house role with at least two years in a team leadership role at a live performing arts or theatre environment.
• Strong customer service, communication and problem-solving skills.
• Ability to exhibit empathy and kindness.

Responsibilities

• Complete opening and closing front of house procedures for every event.
• Oversee volunteer ushers and House Assistants in assigned section before, during and after all Strathmore Music Center events.
• Responsible for leading show specific overview with Section team for each event.
• Work closely and efficiently with House Assistants, the Front of House Manager, and volunteer ushers to ensure a safe and service-oriented environment.
• Adhere to Strathmore’s high standards of Customer Service while welcoming patrons and providing accurate information and direction.
• Resolve escalated patron seating and other issues in coordination with the House Assistants and volunteer ushers.
• Lead patrons and other staff through emergency and fire alarm protocols.
• Assist patrons with accessibility requests and accommodation needs in accordance with the Americans with Disabilities Act and Strathmore’s standards of service.
• Adhere to Strathmore’s inclusion, diversity, equity and access principles while serving the public and working with colleagues.

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 11-50 employees