House Manager

Hospice Of Southern Maine•Scarborough, ME

14h

About The Position

Hospice of Southern Maine is seeking a full time House Manager (RN) at the Gosnell Memorial Hospice House. The Gosnell House Manager is responsible for the management and coordination of the Gosnell Memorial Hospice House (GMHH), ensuring continuity of care, cost effectiveness, and quality of operations. This position is also responsible for promoting agency priorities and communications, collaborating with the Clinical Operations Director -Inpatient and other agency clinical managers, and providing mission-driven leadership to the employees of GMHH. Provides leadership and general oversight for all areas of the inpatient program. Oversees the financial management of the House, including but not limited to: expense approval, management of vendor contracts and relationships, assisting with budget preparation, and being responsive to Compliance and Finance Department needs and requests. Hires and retains sufficient and qualified staff to effectively care for the patient population. Provides recommendations and decision-making regarding contracted services, as appropriate. Proposes and implements plans for improved efficiency and effectiveness of care and services. Delegates responsibilities and tasks appropriately. Ensures GMHH is in compliance with all applicable laws and regulations to maintain appropriate certifications for operation. Resolves customer or patient complaints or concerns in the moment as able; escalates unresolved issues appropriately. Articulates needs of patients transferring between levels of care to staff and promotes continuity of care. Assures continuity of care through effective scheduling of staff and ongoing communication of the plan of care throughout the continuum of care. Monitors costs of providing care, including but not limited to: productivity, overtime, nursing assignments, staff-patient ratios, and is an efficient steward of resources. Coordinates and assures a high standard of quality care consistent with each profession on the interdisciplinary team and HSM’s mission. Facilitates patient care and quality improvement activities by assuring staff participation in related QAPI activities. Establishes and maintains a safe environment for patients, guests, visitors, volunteers, and employees. Evaluates quality of care delivered by professional employees, as evidenced by clinical assessments, quality and productivity benchmarks, and medical review. Provides direct oversight of medication management by collaborating with hospice pharmacy provider and acts as a resource to employees on hospice formulary. Effectively communicates agency priorities and critical information to House staff. Facilitates communications and works effectively with leadership, peers, GMHH employees, patients, families, caregivers, physicians, vendors, and other departments and professionals as appropriate. Serves as a liaison with other departments to resolve problems and improve efficiency and effectiveness. Actively participates in staff meetings, in-services and other related activities. Conducts regular clinical and non-clinical meetings with GMHH employees to ensure smooth operations, to communicate clear performance and process expectations, and to receive input from employees about needs, concerns, or suggestions for improvement. Provides regular work performance feedback to GMHH employees through the annual evaluation process as well as proactively throughout the year; completes employee evaluations timely. Provides disciplinary action in collaboration with Human Resources and Clinical Operations Director, if necessary. Serves as a preceptor and provides ongoing education to patient care employees; supports employees to serve as preceptors to new employees or students. Identifies and promotes the skills and abilities of each employee. Provides leadership and education to employees through in-services, case conferences and group discussions on hospice philosophy, operations, policies and procedures, and problem solving. Monitors documentation and implementation of physical, psychosocial, and spiritual interventions for the patient/family/caregiver. Assures that all documentation meets requirements for accuracy and timeliness, and reflects continuity of care and level of care, billing requirements, patient/care giver needs, and confidentiality. Assists in the supervision of staff that are shared with other HSM departments. Maintains competencies in the nursing process to effectively care for patients. Participates in ongoing clinical education. = Provides resources for staff as needed. Participates in administrator on-call rotation as needed. Adheres to all policies, procedures and regulations regarding patient care, conduct, safety, infection control, fire, security, and risk management. Reports incidents according to agency policy. Reviews and recommends changes in policies and procedures as needed. Maintains confidentiality of business and health information in accordance with HIPAA, federal and state regulations, and HSM policies. Participates in quality improvement activities. Participates in professional and self- development activities by attending continuing education programs/in-services. Acts as liaison with referral sources when indicated. Develops and maintains contact with community members around the care of GMHH patients.

Requirements

Bachelor’s degree in nursing, public health, health services or business administration, or related field such as public administration required.
Minimum of 3 to 5 years of supervisory experience in an acute or post-acute care inpatient setting such as hospital, skilled nursing, or free-standing hospice house is required.
Clinical background in hospice, palliative care, and/or oncology or related field is required.
An equivalent combination of experience and education may be considered.
Registered Nurse licensed to practice in the State of Maine
Licensed driver in Maine, with an automobile that is insured in accordance with state and/or agency requirements and is in good working order.
BLS certification or the ability to obtain certification within the first 90 days of employment required.
Certification must be kept active during the course of employment.

Responsibilities

Management and coordination of the Gosnell Memorial Hospice House (GMHH)
Promoting agency priorities and communications
Collaborating with the Clinical Operations Director -Inpatient and other agency clinical managers
Providing mission-driven leadership to the employees of GMHH
Leadership and general oversight for all areas of the inpatient program
Overseeing the financial management of the House
Hiring and retaining sufficient and qualified staff
Providing recommendations and decision-making regarding contracted services
Proposing and implementing plans for improved efficiency and effectiveness of care and services
Delegating responsibilities and tasks appropriately
Ensuring GMHH is in compliance with all applicable laws and regulations
Resolving customer or patient complaints or concerns
Articulating needs of patients transferring between levels of care
Assuring continuity of care through effective scheduling of staff
Monitoring costs of providing care
Coordinating and assuring a high standard of quality care
Facilitating patient care and quality improvement activities
Establishing and maintaining a safe environment
Evaluating quality of care delivered by professional employees
Providing direct oversight of medication management
Effectively communicating agency priorities and critical information to House staff
Facilitating communications and works effectively with leadership, peers, GMHH employees, patients, families, caregivers, physicians, vendors, and other departments and professionals as appropriate
Serving as a liaison with other departments
Actively participating in staff meetings, in-services and other related activities
Conducting regular clinical and non-clinical meetings with GMHH employees
Providing regular work performance feedback to GMHH employees
Providing disciplinary action in collaboration with Human Resources and Clinical Operations Director, if necessary
Serving as a preceptor and provides ongoing education to patient care employees
Identifying and promoting the skills and abilities of each employee
Providing leadership and education to employees through in-services, case conferences and group discussions on hospice philosophy, operations, policies and procedures, and problem solving
Monitoring documentation and implementation of physical, psychosocial, and spiritual interventions for the patient/family/caregiver
Assuring that all documentation meets requirements for accuracy and timeliness
Assisting in the supervision of staff that are shared with other HSM departments
Maintaining competencies in the nursing process to effectively care for patients
Participating in ongoing clinical education
Providing resources for staff as needed
Participating in administrator on-call rotation as needed
Adhering to all policies, procedures and regulations regarding patient care, conduct, safety, infection control, fire, security, and risk management
Reporting incidents according to agency policy
Reviewing and recommending changes in policies and procedures as needed
Maintaining confidentiality of business and health information
Participating in quality improvement activities
Participating in professional and self- development activities by attending continuing education programs/in-services
Acting as liaison with referral sources when indicated
Developing and maintaining contact with community members around the care of GMHH patients.