House Attendant

Sonesta International Hotels Corporation•New Orleans, LA

4d•Onsite

About The Position

The House Attendant is responsible for cleaning and maintaining the guest floors. Key Job Functions To establish a comprehensive understanding and demonstrate the Royal Sonesta guest standards To establish and maintain a comprehensive understanding of all: cleaning chemicals, air fresheners and supplies required for this position To establish an understanding and knowledge for all surfaces to be cleaned and appropriate cleaners Report all maintenance problems and follow up to completion Maintain cleanliness and order on his/her assigned guest floor to include: Guest elevator landings: Sweeping, mopping, vacuuming and general cleaning of baseboards Guest hallways, emergency stairwells, terraces and/or walkways: Sweeping, mopping, vacuuming, general cleaning baseboards Employee elevator landings Ice Machine Rooms Linen lockers and other storage spaces Remove trash and other debris from Room Attendant carts to be disposed of in the garbage truck/dumpster Assist Room Attendants by supplying items as needed (i.e.) robes, guest linens Regularly sort guest linens that are processed in-house from those that are processed at the hotels laundry service Regularly assist with laundry truck deliveries by taking soiled linen to the laundry truck and retrieving clean linen Guest linens, guest supplies, cleaning chemicals, items Guest runs/delivery items to guestrooms Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations Build solid relationship with your Colleagues Treat colleagues with respect and dignity Treat people with respect; Keep commitments; inspire the trust of others; Work with integrity and ethically; Uphold organizational values Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description You will consistently deliver our GUEST model: G reet or welcome everyone, warmly with a smile U se eye and ear contact and guest’s name E stablish/anticipate needs S olve and own all requests/complaints T hank everyone

Requirements

Track record of delivering exceptional guest or client experience
Basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette
Ability to comfortably interact with guests, work alone or with others
Maintain Sonesta uniform and grooming standards
Comfortably work in a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees
PC-based computer platforms (Smartphone technology – HotSOS – to report maintenance discrepancies)
High school diploma or general education degree (GED), or one to three months related experience and/or training or equivalent combination of education and experience