House Attendant

Trailborn Hotel Management LLCWilliams, AZ
1d$16 - $18

About The Position

The House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all. ABOUT OUR VALUES We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.

Requirements

  • Professional verbal communication skills.
  • Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
  • Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
  • Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
  • Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.
  • High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
  • Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
  • Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
  • Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.
  • Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
  • Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
  • Must be able to ascend to 12 feet in height on a ladder.
  • Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.

Responsibilities

  • Constantly monitor and maintain cleanliness of recreation areas throughout entire resort..
  • Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
  • Obtain daily briefings about events to effectively deal with all foreseen situations.
  • Maintain cleanliness and organization of all public areas and back of the house closets.
  • Transport linens and other supplies as requested to and from housekeeping teams.
  • Inspect and report the condition of all furniture for tears, rips, and stains.
  • Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
  • Clean windows and doors.
  • Inspect the condition of planters and plants to remove debris and water.
  • Remove stains, scuff marks from hallways and baseboards.
  • Empty trash and recycling containers.
  • Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.
  • Sweep and dust entrance.
  • Ensure security of the hotel property.
  • Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.
  • Clean and maintain public restroom areas.
  • Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.
  • Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.

Benefits

  • 401(k) (with company match)
  • Paid Time Off
  • Sick Time
  • Employee Dining Discounts
  • Employee Marketplace Discounts
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