House Attendant II - On Call

Highgate Hotels•Honolulu, HI

About The Position

The House Attendant II is responsible for specialized cleaning duties or assignments that require a high degree of skill, responsibility, or uncommon physical effort. Included among these duties are carpet shampoo cleaners, window washers, floor polishers, furniture movers, employees assigned to operate garbage compacting units and restocking linen on floor stations.

Requirements

High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Must have a valid driver's license for the applicable state (property specific).
Flexible and long hours sometimes required.
Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Responsibilities

Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Walked assigned floors at beginning and end of shift; remove newspapers, trays, empty ash urns, remove trash and/or linens and note any areas that need immediate cleaning.
Use proper two-way radio etiquette at all times when communicating with other employees.
Use daily checklist to complete projects listed below as assigned.
Elevator lobbies
Ash urns
Glass tables
Furniture
Ice machines/vending machines
Elevator doors/frames
Service landing/linen closets
Stair wells
Polish floors
Other projects as assigned by management
Practice safe work habits to ensure safety to guests, fellow employees and self.
Handle items for "Lost and Found" according to the hotel standards.
At the end of the shift, turn in all keys and assignment sheets to the Housekeeping Office.
Report maintenance issues to Housekeeping Supervisor/Manager.
Be familiar with correct guestroom cleaning procedures to assist with cleaning if needed.
Pick up any Room Attendant's dirty linen or trash as needed.
Before leaving section, collect all trash from the service landings and take to/dispose in outside trash dumpsters, per hotel procedures.
Vacuum guest corridors.
Assist Housekeeping as needed (i.e. bedboards, roll-aways, flip beds, etc.)
Deliver any clean linen to assigned sections, if applicable.
Maintain cleanliness and organization of Housekeeping Office, linen rooms, storage closets and stairwells.
Ensure overall guest satisfaction.