Hotline Resource Team Supervisor
About The Position
Overview: Job Description Summary: Leads and coordinates hotline resource team to provide timely and accurate support to callers in need of assistance. Job Description: Essential Functions: Manages the daily operations of the hotline resource team. Ensures that team members adhere to established protocols and guidelines. Monitors team performance and provides feedback for improvement. Coordinates training sessions for new team members. Handles escalated calls or issues that team members are unable to resolve. Collaborates with other departments to optimize hotline services. The moment you walk through our doors, you feel it. When you meet our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it. Welcome to Nationwide Children’s Hospital, Where Passion Meets Purpose. Here, Diversity, Equity and Inclusion are integrated into our core values and practices. We are passionate about building, sustaining and evolving an inclusive and equitable environment. We are seeking individuals who live these values and want to share their experiences and efforts in support of our collective mission. We’re 15,000 strong. And it takes every one of us to improve the lives of the kids we care for, and the kids around the world we’ll never meet. Kids who live healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children’s badge what they do for a living. They’ll tell you it’s More Than a Job. It’s a calling. It’s a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children’s Hospital. A Place to Be Proud.
Requirements
- Two years of college, or equivalent education and experience, required.
- Effective verbal and written communication, interpersonal, and documentation skills.
- Working knowledge of relevant community resources and services.
- Effective problem-solving and conflict management skills.
- Ability to quickly assess and prioritize information received.
- Flexibility and ability to manage multiple demands in a fast-paced environment.
Nice To Haves
- Bachelor's Degree in Social Work, preferred.
- One year of experience providing intake or crisis services, preferred.
- Relational database experience, preferred.
Responsibilities
- Manages the daily operations of the hotline resource team.
- Ensures that team members adhere to established protocols and guidelines.
- Monitors team performance and provides feedback for improvement.
- Coordinates training sessions for new team members.
- Handles escalated calls or issues that team members are unable to resolve.
- Collaborates with other departments to optimize hotline services.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
