IPay Hotline Associate

Aston Carter

12d•$18 - $18•Onsite

About The Position

As an IPay Hotline Associate, you will provide outstanding customer service to field offices and co-workers. You will assist with payroll requests and questions via inbox and hotline, ensuring timely and accurate responses, and confirm the completion of standard payroll forms. Monitoring and managing requests and concerns through the ticketing system will also be a key aspect of your role.

Requirements

Customer service call centre experience
Customer service orientation
Proficiency in email communication
Strong customer service skills
Administrative skills
Data entry proficiency
Experience with Microsoft Office
Strong listening, written, and oral communication skills
Strong computer skills
A High School Diploma or GED
Ability to adapt to changing priorities and environments
Ability to work collaboratively with employees, customers, and management

Responsibilities

Provide excellent customer service to field offices and co-workers.
Assist field offices with payroll requests and questions received through inbox and hotline.
Ensure all requests are responded to in a timely manner.
Confirm standard payroll forms are completed correctly.
Monitor requests and concerns within the ticketing system.
Complete all duties with a high degree of accuracy.
Analyze personnel and payroll information and take appropriate action.
Function as a team member.
Exhibit excellent organisational and time management skills, attention to detail, and follow through on outstanding issues.
Adhere to all client and worksite rules, policies, and procedures.
Perform other duties as assigned or deemed necessary by the facility or supervisor.