Hotline Clinical Specialist

University of California San Francisco • San Francisco, CA

20h

About The Position

The Hotline Clinical Specialist will answer incoming calls on the Goldschmidt Collective’s reproductive health warmline, as appropriate to their training/relevant clinical experience, to ensure timely delivery of expert clinical education and perform administrative/operational duties that accompany the overall work of the project. Specific activities will include: collecting and documenting information to ensure accurate and complete call data for reporting and other program purposes/activities; collaborating with NCCC personnel including other Hotline Clinical Specialists and program/administrative team members; performing critical assessments of the available clinical evidence base; participating in promotional/outreach activities and quality improvement activities as needed (this may include development of clinical protocols and educational resources); preparing information/materials to distribute to callers as needed; liaising with internal and external learners as needed; and helping to assure compliance with relevant regulatory bodies/agencies as needed. Hotline Clinical Specialists will interface with diverse stakeholders with various experiences and will need to apply a warm, non-coercive, and non-judgmental manner and consistently demonstrate interpersonal tact, discretion, sensitivity, and integrity, particularly around maintaining anonymity and confidentiality. Hotline Clinical Specialists are asked to help cultivate and support relatively standardized program workflows and processes to help ensure high-quality services are consistently provided and that program goals are met. This is an as-needed position with no guaranteed minimum hours. Shifts are scheduled based on program needs, primarily to cover staff vacations, illness, or other planned and unplanned absences. The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $110,400 - $235,400 (Annual Rate). To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Requirements

• Minimum 5 years of prior experience providing reproductive health clinical services, including diagnosis/evaluation of early pregnancy and related complications, and complex contraception management
• Minimum 5 years prior experience critically assessing the available clinical evidence base, including analysis of clinical studies as well as new developments and approaches in clinical practice and/or consultation
• Highly developed interpersonal skills
• Strong diplomacy skills and ability to develop strong working relationships with department, leadership, subject matter experts and external agencies
• Proven ability to advise and influence all levels of leadership and staff
• Demonstrated competence in the following areas: clinical practice, communication, clinical case management, leadership, problem identification and resolution, and clinical teaching/training
• Demonstrated ability to document encounters accurately and in a timely manner
• Expert knowledge of current and emerging educational technologies to enhance teaching and learning practices
• Expert ability to facilitate educational technology opportunities using technology-based solutions
• Prior experience training/educating diverse groups of clinical learners
• Direct or previous experience working in states with minimal access to reproductive health care services
• Experience working cross-functionally with clinical and non-clinical stakeholders
• Doctoral degree in medicine
• Valid California MD/DO License

Responsibilities

• Answering incoming calls on the Goldschmidt Collective’s reproductive health warmline
• Collecting and documenting information to ensure accurate and complete call data for reporting and other program purposes/activities
• Collaborating with NCCC personnel including other Hotline Clinical Specialists and program/administrative team members
• Performing critical assessments of the available clinical evidence base
• Participating in promotional/outreach activities and quality improvement activities as needed (this may include development of clinical protocols and educational resources)
• Preparing information/materials to distribute to callers as needed
• Liaising with internal and external learners as needed
• Helping to assure compliance with relevant regulatory bodies/agencies as needed
• Cultivate and support relatively standardized program workflows and processes to help ensure high-quality services are consistently provided and that program goals are met

What This Job Offers

• Career Level: Mid Level
• Education Level: Ph.D. or professional degree