Hotel Shift Supervisor

Chicken Ranch Casino•Jamestown, CA

21d•$65,000 - $65,000

About The Position

As a Team Member of the Hotel Operations team, the Hotel Shift Supervisor is a CRCR Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the business. The Hotel Shift Supervisor is responsible for overseeing and supervising the operational activities of hotel operations to ensure efficiency and exceptional Guest service.

Requirements

Must be at least 18 years of age.
High School Diploma (or GED or High School Equivalence Certificate).
1 + years of experience as a Guest Service Agent or Housekeeping Supervisor.
Proficiency in Hospitality Management software such as Hotsos, Opera, Infor, or similar software.
Familiarity with training Team Members.
Basic math and project planning skills.
Proficient in Windows and Microsoft Office Suite.
Strong listening and communication skills.
Problem-solving and critical thinking.
Must be able to work independently and maintain a high level of performance.
Must be able to complete tasks in a timely and efficient manner while maintaining business standards.
Demonstrates a flock mentality, focused on teamwork and collaboration with others.
Provides exceptional service to internal and external Guests while leveraging the knowledge of the position and the business, ensuring a clucktastic experience for all.
Stays engaged and motivated with the business, department, and all Team Members at all levels while encouraging growth and development of self and others.
Builds lasting relationships by demonstrating honesty, integrity, and effective communication.
Driven to exceed expectations while remaining accountable and fair.
Familiarity with chicken handling and their top favorite late-night snacks.

Nice To Haves

1+ years in a Lead or Supervisory role.
3+ years in hospitality.
Additional industry certifications or degrees.

Responsibilities

Provide exceptional Guest service while following Four Diamond standards.
Support and motivate Team Members while ensuring team responsibilities are being performed according to established departmental standards.
Oversee daily operations, ensuring a smooth workflow.
Monitors the check-in and check-out process, ensuring agreement with hotel standards.
Ensure all Guest-related issues are resolved in a manner consistent with business standards.
Anticipates critical situations and assists as necessary to maintain efficient hotel operations.
Lead by example and handle any issues while keeping the Hotel Manager informed of Team Member and/or Guest-related issues.
Collaborate with Player Development to block room assignments for Players and ensure all special accommodations and/or requests for the Player are met.
Oversee blocking of rooms and coordinate activities for all groups, entertainment, special events, and Casino blockings.
Collaborate with the Housekeeping team to ensure optimal department productivity and continuously monitor overall productivity.
Review hotel Guest complaints, concerns, or issues in order to make decisions about how to best respond to them.
Identify systemic issues early and propose solutions.
Ensure Guests are satisfied with their experience through regular interaction with Guests.
Build strong relationships and coordinate with all other departments.
Use suggestive selling techniques to sell room nights and increase occupancy and revenue.
Maintain documentation for procedures, processes, and inventory management.
Ensure hotel charges are processed diligently to Guest accounts, invoices are accurate, billing instructions are verified, and all necessary supporting bills and vouchers are attached for direct settlements.
Ability to plan low-complexity projects.
Other duties as assigned.
Leads and manages people and processes while overseeing and directing daily department operations.
Serves as the subject matter expert on departmental processes and procedures.
Assist in recruitment, hiring, training, and Team Member engagement.
Lead coaching, corrective counseling, and performance evaluations to Leads and Team Members.
Set and oversee objectives and development for Leads and Team Members.
Develop and adjust schedules to align with business requirements.
Assists with employment terminations exclusively under the guidance and oversight of department management.