Hotel Supervisor

LEGOLAND Parks • Winter Haven, FL

6d • $20

About The Position

Are you a natural leader with a positive spark , a passion for guest service, and the ability to keep calm while the bricks are flying? At LEGOLAND® Hotels, we don’t just create stays—we create memorable experiences for families from all over the world. And we’re looking for a Hotel Supervisor to help lead the magic. The ideal candidate has flexible availability as this role involves working weekends, holidays, mostly PM shifts, and occasional morning shifts. 🧩 About the Role As a Hotel Supervisor, you’ll play a key role in ensuring on-the-day operational excellence , supporting our teams, and delivering unforgettable guest experiences. You’ll act as a central point of coordination—monitoring systems, prioritizing actions, leading incident responses, and stepping in when guests need us most. This is a hands-on leadership role , perfect for someone who thrives in fast-paced environments, leads with positivity, and is guest-service obsessed.

Requirements

• A guest-first mindset with a strong culture of positivity and teamwork
• Some leadership experience preferred
• Flexible availability, including weekends, mostly PM shifts , with occasional morning shifts
• Willingness to cover night shifts as needed

Nice To Haves

• Hotel or Front Desk experience is a plus—but not required
• Confident decision-maker who can prioritize, communicate, and problem-solve in real time

Responsibilities

• Lead with positivity, responsibility, and approachability , supporting the welfare and development of our Model Citizens (MCs)
• Monitor digital systems (such as ALICE , where applicable) to manage guest and staff requests including housekeeping, facilities, and escalated guest concerns
• Ensure exceptional guest experiences by resolving issues, enhancing stays, and driving strong business scorecard results
• Identify, prioritize, and mobilize actions based on real-time operational needs
• Communicate clearly and effectively with teams using radios, phones, digital platforms, and email
• Act as the central point of contact for room status updates in Opera when digital systems are not in place
• Lead incident responses, ensuring safety procedures and protocols are always followed
• Maintain accurate records, prepare daily operational reports, and support continuous improvement
• Provide clear handovers to Commercial and Business Support teams for follow-up actions
• Cover night shifts when required

Benefits

• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed