Hotel Self-Park Manager - Maryland/DC/Virginia
About The Position
The Hotel Self-Parking Manager is a hands-on leader responsible for coordinating multiple hotel self-parking accounts within a designated territory. This position places a strong emphasis on client relationship management, ensuring that each property’s needs are met while maintaining high operational standards. By supervising hourly associates, managing daily processes, and fostering solid client partnerships, the Manager helps drive consistent results and positive customer experience. The primary objective is to safeguard and grow each account by meeting clients’ expectations, delivering excellent service, achieving defined performance targets, and sourcing leads to our Sales Team. This entails nurturing client relationships, supervising on-site teams, monitoring revenue capture, and maintaining overall operational efficiency
Requirements
- A high school diploma or GED is required
- At least three years of supervisory experience in parking, hospitality, or a similar customer service field
- A valid driver’s license and reliable transportation are required for this role, along with maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period
- Candidates must also pass and maintain a clean background check
- Demonstrated ability to build trust, maintain strong relationships, and solve client concerns promptly
- Experience in scheduling, workflow optimization, and service quality monitoring to keep daily operations running efficiently
- Skill in hiring, training, and mentoring hourly associates; maintaining a motivated, cohesive workforce
- Familiarity with basic revenue tracking, labor cost management, and issue-spotting to support stable site-level finances
- Capacity to handle shifting priorities, resolve unexpected operational hurdles, and adjust work plans accordingly
- Comfortable with scheduling, revenue management, and communication tools relevant to multi-site parking operations
Nice To Haves
- Previous customer service experience is preferred
- Additional training or certifications in leadership or business management is beneficial
Responsibilities
- Client Relationship Management
- Daily Operational Oversight
- Financial and Administrative Tasks
- Team Supervision and Training
- Communication and Reporting
Benefits
- Health Benefits – Medical, vision and dental insurance – Upon eligibility
- 401K – Upon eligibility
- Supplemental Insurance – Life insurance and critical illness
- Bonus opportunities
- Internal leadership development program
- Continuous nationwide growth opportunities.
- Paid time off
- Paid training
- Tuition assistance through Bellevue University - Up to $5,250 per year
- Nationwide discounts through Perks at Work
- Military friendly employer
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
