Hotel Security

Blue Sky Hospitality Solutions•Philadelphia, PA

2d•Onsite

About The Position

The Security Officer plays a key role in ensuring the safety and security of all guests, team members, and hotel property. This position requires an alert, well-groomed, and service-oriented professional who demonstrates composure, discretion, and attentiveness at all times. As the hotel is undergoing renovation, the ideal candidate contributes to a calm and professional overnight presence that reinforces our commitment to guest safety and exceptional service. This is not just a security post—it is a position of trust and professionalism in a hotel undergoing renewal. The Overnight Security Officer helps uphold the safety, dignity, and integrity of our property, serving as both a guardian of our guests and an ambassador of our future standard of excellence.

Requirements

High school diploma or equivalent required.
Strong communication and observational skills with calm composure under pressure.
Ability to remain alert and engaged throughout overnight shifts.
Physically able to perform frequent walking, standing, and occasional lifting.
Availability to work AM, PM, overnight, weekends, and holidays as required.

Nice To Haves

Prior experience in security, hospitality, law enforcement or related field preferred.
CPR, First Aid, and Heimlich certifications preferred (or willingness to obtain).

Responsibilities

Approach all interactions with guests and associates in a friendly, service-oriented, and professional manner.
Maintain reliable attendance and adhere to all scheduling requirements based on hotel needs.
Uphold high standards of personal appearance and grooming, including proper uniform and name tag in compliance with brand and company standards.
Ensure safe and efficient hotel operations by following all company policies and security procedures.
Answer calls and dispatch assistance promptly, maintaining clear and professional two-way radio communication at all times.
Maintain visual contact with the Front Desk and hotel entrance when not performing property rounds.
Conduct frequent security patrols of the property, checking doors, lights, safety hazards, and potential security risks.
Maintain accurate and detailed activity logs, and complete incident/accident reports clearly and promptly.
Safeguard guest and associate confidentiality at all times.
Verify identification of all visitors and contractors entering secure or restricted areas.
Respond swiftly and appropriately to emergencies, disturbances, alarms, and guest concerns.
Assist guests as needed, including room lockouts and safe escort requests.
Act as the first responder to incidents such as theft, accidents, or guest disturbances; partner with management to document and resolve appropriately.
Support external agencies (police, fire, EMS) when required, ensuring professional representation of the hotel.
Maintain knowledge of the hotel’s locking systems, CCTV, and emergency response protocols.
Challenge suspicious behavior tactfully and professionally, prioritizing guest and associate safety.
Handle incoming/outgoing packages and process lost and found items according to hotel policy.
Attend required meetings and perform additional duties as assigned by leadership.