Hotel Security Officer

Home2Suites•Philadelphia, PA

2d•Onsite

About The Position

Wurzak Hotel Group is looking for an experienced Security Officer to support the Security Department at our gorgeous property, HOME2 Suites Philadelphia Convention Center. This position will be responsible for patrolling the hotel and grounds. Respond to security and emergencies in safe and efficient compliance with policies and procedures, brand standards and federal, state and local regulations. Operates to the highest standards of honesty and integrity in all aspects of the position. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property.

Requirements

High school education plus schooling in law enforcement, loss prevention or related major.
One or more years of related experience.
Possesses and exhibits a high degree of honesty and integrity.

Nice To Haves

Alcohol awareness and first aid certification preferred.
Familiarity with hospitality industry practices preferred.

Responsibilities

Conducts patrols of the property, including interior and exterior areas.
Ensures hotel property is secure and maintained safely.
Monitors and responds to camera feeds.
Responds to security and emergency situations.
Completes shift reports and reports incidents to management.
Conduct initial investigations.
Ensures guest and employee safety with vigilance and responsiveness.
Exercises good judgment and decision-making ability.
May work independently.
Perform special projects and other responsibilities as assigned.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Conduct bag checks on employees when they are done their shift.
Any other tasks/duties as requested by management.