Hotel Sales & Front Desk Coordinator

Summit Management Corporation • Atlanta, GA

2d • $17 - $19

About The Position

The Sales & Front Desk Coordinator is a dual-role position supporting both the hotel’s sales efforts and front desk operations. This role assists with administrative sales tasks while also providing excellent guest service at the front desk. The ideal candidate is organized, customer-focused, and able to balance administrative responsibilities with guest-facing duties.

Requirements

• High school diploma or equivalent required
• Previous hospitality or customer service experience preferred
• Strong communication and organizational skills
• Comfortable working in a fast-paced, guest-facing environment
• Basic computer skills (Microsoft Office; hotel systems a plus)
• Ability to multitask and prioritize effectively
• Positive attitude and team-oriented mindset
• Flexible schedule, including weekends and holidays as needed

Nice To Haves

• Someone who can switch between admin tasks and guest service without missing a beat
• Friendly, professional, and detail-oriented
• Reliable and comfortable wearing multiple hats in a smaller hotel environment

Responsibilities

• Assist the Director of Sales with preparing proposals, contracts, and group/event documentation
• Maintain organized and up-to-date sales files and records
• Coordinate communication between sales and hotel departments to ensure smooth execution of group business
• Support group bookings by entering rooming lists, pre-blocking rooms, and preparing welcome materials
• Assist with creating reports and tracking sales activity
• Help coordinate details for group arrivals and events
• Conduct basic site tours of the hotel as needed
• Respond to sales inquiries and route leads appropriately
• Provide excellent guest service by greeting and assisting guests with check-in and check-out
• Handle guest requests, concerns, and service issues professionally and promptly
• Answer phones and respond to guest inquiries
• Process reservations and updates in the property management system
• Maintain a clean, organized, and welcoming front desk area
• Support overall front office operations as needed

Benefits

• Health, dental, vision, and life insurance
• 401(k) + Matching
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees