Hotel Room Attendant (Harrah's Metropolis, Illinois)

Caesars Entertainment • Metropolis, IL

6d • $15 • Onsite

About The Position

Responsible for cleaning guest rooms and ensure that each customer in the hotel is happy with the level of cleanliness and service.

Requirements

• Must be 18 years of age
• Must have the ability to hold an Occupational License as required by the Illinois Gaming Board.

Nice To Haves

• High school diploma or GED equivalent preferred.
• Previous cleaning experience preferred.
• Knowledge of cleaning chemicals.
• Good oral communication skills.

Responsibilities

• Demonstrate a working knowledge in the safe and correct use of all daily cleaning chemicals and proper operation of equipment as measured by routine inspection and by semi-annual testing by a supervisor.
• Demonstrate proper attendance according to company standards.
• Adjust and is flexible to meet changing work needs and demands.
• Works cooperatively with own and other teams to achieve common goals.
• Exhibits cooperative attitude while working on all job tasks, willingly assisting others.
• Demonstrates proper dress code, which includes proper display of the employee I.D. badge.
• Demonstrates proper use of safety practices in all procedures.
• Immediately report unsafe incidents or unsafe conditions when they occur to the supervisor.
• Demonstrate proper use of PPE (glasses, gloves, belts).
• Must assist patrons in answering questions and directing them to areas of safety during emergencies as directed by management, security, or marine crew members.
• Must attend OSHA and related safety training.
• Return equipment to proper location, in proper working condition, properly emptied of solutions, cleaned and ready for next use.
• Demonstrate proper equipment usage according to department standards.
• Demonstrate proper use of chemicals and MSDS sheets.
• Must be able to strip beds and pull unwanted trash from rooms.
• Clean and maintain assigned guestrooms, and other areas as instructed by supervisory staff.
• Customer concerns in the employee’s area of responsibility are handled immediately and reported to the supervisor for follow up.
• Assure exceptional customer service to all patrons by communicating in a pleasant, friendly and professional manner at all times.
• Must adhere to all company/departmental polices and procedures. Must be aware and adhere to internal control rules.
• Must be able to maneuver in casino areas, up and down stairs and reach above shoulder level.
• Able to push, pull and carry up to 100 pounds.
• Able to tolerate areas containing secondary smoke.
• Able to use and operate vacuum cleaners, floor cleaning equipment, dustpans, and brooms.
• Must be able to work around crowded areas.
• Must be able to read labels on chemical bottles.
• Able to stoop, bend, reach and pull around casino and restroom areas.
• Able to use finger movement and rotation wrist motion when cleaning and wiping surface areas.
• Able to read, write, speak, and understand.
• Able to tolerate cleaning chemicals without developing and allergic reaction.
• Communicate directly with management, staff and guests.
• Understand and comply with Policies and Procedures, Job Description, daily memorandums, chemical labels, and other instructions.
• Must be able to work under stressful conditions.

Benefits

• Medical
• Dental
• Vision
• Life & Disability Insurance
• 401(k)
• Paid Time Off
• Education Assistance
• Team Member Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees