Part Time Hotel Room Attendant
Factory Mutual Insurance Company•Norwood, MA
•$16 - $20•Onsite
About The Position
The Room Attendant is responsible for maintaining the cleanliness, appearance, and overall quality of guest rooms and assigned public areas. This role plays a key part in delivering a positive guest experience by ensuring rooms are cleaned thoroughly, safely, and efficiently in accordance with hotel standards.
Requirements
- Minimum of 1 year of experience as a Room Attendant or equivalent experience
- Strong attention to detail
- Excellent verbal communication and customer service skills
- Professional demeanor and appearance
- Ability to work independently while also contributing as a team player
- Ability to lift, push, pull, bend, and move up to 25 pounds, including setting up beds, handling linens and cleaning supplies, and safely maneuvering a housekeeping materials cart
- High school diploma or GED required.
Nice To Haves
- Experience in a hotel or hospital environment strongly preferred
Responsibilities
- Clean and service assigned stayover and check-out guest rooms, meeting established quality and productivity standards
- On high-volume days, clean up to 18 guest rooms per shift
- Change bed linens and replace towels
- Dust, vacuum, and sanitize all high-touch surfaces
- Thoroughly clean and sanitize bathrooms, including toilets, showers, tubs, sinks, mirrors, and floors
- Complete each guest room within required timeframes while maintaining quality standards
- Ensure all rooms are prepared for inspection; all work is subject to review by a Room Inspector
- Accurately identify and follow room status designations, including Blocked rooms, VIP rooms, late check-outs, and Do Not Disturb (DND) rooms
- Receive daily room assignments at the start of each shift
- Estimate and gather required linens and supplies before beginning room cleaning
- Maintain a neatly stocked and organized housekeeping cart to ensure efficiency throughout the shift
- Demonstrate knowledge of cleaning chemicals and their proper use
- Maintain assigned equipment, including ensuring vacuums are in proper working condition
- Assist in the laundry area during high-volume periods as needed
- Keep linen closets clean, organized, and secured at all times
- Greet guests in a friendly and professional manner
- Help when appropriate while respecting guest privacy
- Always maintain a professional appearance and positive demeanor
- Follow all hotel safety and security policies
- Never open a guest room door for a guest
- Work safely by positioning housekeeping carts properly while servicing rooms
- Keep room keys secured and on you at all times
- Ensure linen and supply closets remain closed and secured
- Follow all emergency procedures, including fire alarm protocols
- Properly document and turn in lost and found items, including date and room number, to the Supervisor
- Maintain access to and basic use of email and Workday
- Complete all required training assignments on time
Benefits
- This position is eligible for Marriott employee discounts at participating hotels with successful completion of ongoing training.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
