Hotel Revenue Intern

Moody Gardens, Inc.•Galveston, TX

24d•$15 - $15

About The Position

The Hotel Revenue Intern will be responsible for: Assisting the revenue manager in creating accurate weekly information and documents for the Revenue Optimization Committee as it pertains to: Group versus Leisure displacement reporting: Maintain a daily rate displacement spreadsheet and review, verify and present to RM weekly/monthly for review and forward learning of the ROC. Assist during high call volume, assist Group Rooms Controller when group needs dictate, and Reservations manager. 30-60-90- rate strategies prepared and submitted to the RM for review prior to ROC meeting. Reporting to the Revenue Manager for market demand and extracting need dates for review in ROC. Compiling and creating the Executive Summary of the weekly and monthly STR Report in preparation of the RMs notes for the past performance and “Grade” Attend ROC meeting weekly and be prepared to offer insight as requested The RC will also assist in monitoring daily BAR as it pertains and dictates 3rd party and OTA rate structures up to 90 days out. Coordinate with Res Manager for weekly recap of agents weekly goal and assist those not achieving-pace for the week/month with new ways to sell. Be involved and knowledgeable of the sales process attending Sales Meeting, making recommendations in the absence of the RM and in enforcing group ceilings to positive rate displacement Train to be an advanced Maestro User (property management system). Create and maintain hotel packages. Summary of essential job duties Daily revenue analytics Answer incoming phone calls in a timely manner/assist reservations team during times of high call volume Maintain a thorough knowledge of all room types, rates, packages, and booking procedures Maintain current knowledge of all daily activities and annual events Handle daily correspondence in a timely manner; respond to all inquires Coordinate with other departments to maximize sales and guest experience Perform other duties and responsibilities as assigned Will Cross Train in Hotel Reservations Department Handle individual phone reservations Greet prospective guests in a friendly manner using clear, verbal communication Input and retrieve dates using knowledge of the computer reservations system Assign reservations based on guest preferences and availability Provide accurate and prompt information regarding availability Assist Reservation Manager on any project needed Handle complaints in a tactful manner and negotiate resolutions Answer questions regarding hotel facilities and services, local attractions, directions, etc. Send confirmation and hotel information packets upon guest requests Even out room types as needed Charge 48 hour deposits in a timely manner Accept and review third party reservations Follow the reservations department checklist Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course

Requirements

Perfect Attendance
Proficient knowledge and capabilities of using Microsoft Excel and Word, Google and Google Docs, digital platforms and more.
Knowledge of revenue management principles to include, demand, analytics, sell out strategy etc.
Capable of handling multiple computer programs while simultaneously answering questions, and processing reservations for prospective guests
Enjoy working in a team environment, Excellent customer service skills
Attention to detail and excellent verbal and written communication
Ability to solve practical problems
Full-time : all shifts, weekends, holidays, and overtime as need
Any and all other duties as assigned; duties are subject to change as management deems necessary to best serve the needs of Moody Gardens
Obtaining a degree in Hotel Hospitality Management
Must be reliable and responsible
Computer literate preferred
Elegant phone voice preferred
Multitasking skills preferred
Individual should be well organized, possess excellent written and oral communication skills, work well under pressure, and utilize a friendly and courteous manner
Must be able to sit for long periods of time
Ability to work in a confined space

Nice To Haves

Property Management System Experience is a plus, not required
Call center experience preferred

Responsibilities

Assisting the revenue manager in creating accurate weekly information and documents for the Revenue Optimization Committee
Maintain a daily rate displacement spreadsheet and review, verify and present to RM weekly/monthly for review and forward learning of the ROC
Assist during high call volume, assist Group Rooms Controller when group needs dictate, and Reservations manager
Prepare and submit 30-60-90- rate strategies to the RM for review prior to ROC meeting
Report to the Revenue Manager for market demand and extracting need dates for review in ROC
Compile and create the Executive Summary of the weekly and monthly STR Report in preparation of the RMs notes for the past performance and “Grade”
Attend ROC meeting weekly and be prepared to offer insight as requested
Assist in monitoring daily BAR as it pertains and dictates 3rd party and OTA rate structures up to 90 days out
Coordinate with Res Manager for weekly recap of agents weekly goal and assist those not achieving-pace for the week/month with new ways to sell
Be involved and knowledgeable of the sales process attending Sales Meeting, making recommendations in the absence of the RM and in enforcing group ceilings to positive rate displacement
Train to be an advanced Maestro User (property management system)
Create and maintain hotel packages
Daily revenue analytics
Answer incoming phone calls in a timely manner/assist reservations team during times of high call volume
Maintain a thorough knowledge of all room types, rates, packages, and booking procedures
Maintain current knowledge of all daily activities and annual events
Handle daily correspondence in a timely manner; respond to all inquires
Coordinate with other departments to maximize sales and guest experience
Perform other duties and responsibilities as assigned
Handle individual phone reservations
Greet prospective guests in a friendly manner using clear, verbal communication
Input and retrieve dates using knowledge of the computer reservations system
Assign reservations based on guest preferences and availability
Provide accurate and prompt information regarding availability
Assist Reservation Manager on any project needed
Handle complaints in a tactful manner and negotiate resolutions
Answer questions regarding hotel facilities and services, local attractions, directions, etc.
Send confirmation and hotel information packets upon guest requests
Even out room types as needed
Charge 48 hour deposits in a timely manner
Accept and review third party reservations
Follow the reservations department checklist
Cross sell the Moody Gardens Attractions and the Moody Gardens Golf Course