Hotel Reservations Agent, Full Time (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

80d•Onsite

About The Position

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, we are continually striving to attract the best talent to deliver extraordinary experiences for our guests. Are you ready to join a team that embraces a family culture, blazes the trail, and commits to delivering Family-Style Service at every turn? We want you to become an integral part of our vision to create spectacular worlds that immerse, inspire, and connect you. Become a part of our winning team and bring your fun spirit along with you! BENEFITS: Caesars New Orleans is proud to offer our team members a professional, fun, and welcoming atmosphere. Our team members also enjoy exclusive benefits, such as: FREE Downtown Team Member Parking Discounted Monthly Bus Passes Free Team Member Assistance Program Team Member Discounted Hotel Room Rates Fun and Free Team Member Events Discount Program within Caesars Partner Network Tuition & Student Loan Debt Repayment Assistance First Time Homebuyer Program Child Care Assistance Program 401k Matching ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES: The Reservations Agents at Caesars Call Center are well-informed, courteous team members who provide our customers and Casino Marketing Teams excellent customer service and assistance. The Reservations Agent assists customers including but not limited to Gold, Platinum, Diamond and Seven Stars members with reservations needs on all levels of Direct Marketing offers, Special Events, Complimentary, Best Rate, and Friends and Family reservations; including verifying offers, booking, modifying, canceling and cross-selling. The Reservations Agent assists customers with room, suite, golf, show, limo, and restaurant reservations MORE SPECIFICALLY YOU WILL: Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling. Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management. Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management. Clearly communicate and demonstrate enthusiastic service. Meet department punctuality, adherence and attendance guidelines. Meet department appearance guidelines. Safeguard customer confidentiality and privacy in accordance to company and department standards. Handle all incoming customer transactions promptly, efficiently, accurately and professionally. Assist with special projects and/or additional duties as needed. Assist Supervisors with their ‘Primary Job Functions’ based on business needs.

Requirements

Must be 21-years of age or older.
Education: High School Diploma or equivalent required
Experience: 1-year Customer Service or Sales experience.
Must have stable work history and be computer literate.
Must be able to type.
Must have or be able to obtain a valid Gaming License
Must have a pleasant speaking voice, enthusiasm, demonstrate strong service and verbal communication skills, and present oneself in a professional manner.
Must possess a friendly demeanor and enjoy interaction with customers, both internal and external.
Must be able to read, write, speak and understand English.
Must be able to work in high and low stress areas.
Must be able to maintain a flexible working schedule based on business demands.
Must be able to work in close quarters.
Must be multi-task oriented.
Excellent interpersonal, communications, team building and problem solving skills are required.
Must be able to work with minimal supervision.
Ability to perform full duties of dexterity and visual perception
Maintain a clean and organized work environment.
Must be proficient in all required systems and have a sound knowledge of all CET and Partnership properties assigned to the New Orleans Regional Contact Center.

Nice To Haves

Knowledge of Windows based PC Applications.
Some experience with LMS and /or Microsoft Windows is always a definite asset.

Responsibilities

Follow department selling strategies including but is not limited to, rate quoting, sales techniques and multi property cross selling.
Maintain high level of sales and service skills so as to meet department standards on Quality Assurance Monitors, Customer Survey/Feedback, Conversion, Cross-sell and other standards as determined by management.
Perform various daily tasks such as but not limited to booking, changing, or canceling a reservation, cross-selling and other standards as determined by management.
Clearly communicate and demonstrate enthusiastic service.
Meet department punctuality, adherence and attendance guidelines.
Meet department appearance guidelines.
Safeguard customer confidentiality and privacy in accordance to company and department standards.
Handle all incoming customer transactions promptly, efficiently, accurately and professionally.
Assist with special projects and/or additional duties as needed.
Assist Supervisors with their ‘Primary Job Functions’ based on business needs.