Assistant Hotel Manager (Caesars New Orleans)

Caesars Entertainment • New Orleans, LA

3h

About The Position

The Assistant Hotel Manager is responsible for managing day-to-day operations of the front services hotel operations including the Front Desk, Bell Desk, Door, Concierge, Butlers and Valet., while ensuring all team members provide excellent service is provided to guests in a prompt, friendly and courteous manner. Orchestrate and expedite the registration and check out process at the front desk. Oversee the daily operation of the front desk during his/her shift. Resolve all guest complaints, in a positive friendly manner.

Requirements

• Must be at least 21 years of age
• Three to five years previous supervisory or management experience in a hotel environment preferred.
• Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to effectively communicate in English
• Must be able to get along well with co-workers and work as a team.
• PC literate with a minimum working knowledge of Microsoft’s Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Must be able to maneuver in and around front desk area and other hotel areas including parking garage and baggage room.
• Must be able to respond calmly when handling guests and employee conflicts.
• Must be able to speak, write, and understand English.
• Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds. Must be able to operate the following equipment: computers, safe lock key machine, speed printer, fax machine, telephones, and photocopy machine.
• Must be able to perform physical and mental job duties of front desk person, valet parking attendant, bell person, bell captain and door person.
• Must be able to recognize and respond to individuals with questions.
• Must be able to tolerate areas containing second-hand smoke, car exhaust, dust, and bright lights.

Nice To Haves

• Business or Hotel related degree is desired.

Responsibilities

• Coordinate all Front Desk job activities as assigned by the Front Desk Manager or Director of Hotel Operations.
• Responsible for the proper scheduling of employees ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses.
• Supervises employees including maintaining proper employee/employer relations, recognition, evaluating performance and administering discipline.
• Provides positive feedback to employees, as well as corrective feedback to negative actions.
• Handles special projects and other job duties as assigned.
• Meets the attendance guidelines of the job and adheres to departmental and company policies.
• Provide ongoing training and support to Front Desk Agents.
• Perform duties of Front Desk and Guest Services as required.
• Must always exhibit the Family Style Service model

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed