Hotel Operations Supervisor (Horseshoe Bossier)
Caesars Entertainment•Bossier City, LA
2d
About The Position
Provides supervision in the daily tasks of the Front Desk and Valet/Bell person teams. Ensures “A” level customer service is provided at each Moment of Truth. Resolves guest complaints and follows up to ensure satisfaction. Creates a fun and exciting work environment for our employees as well as our guests. Seeks employees input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop, and motivate employees in order to increase employee retention.
Responsibilities
- Supervise Front Desk and Valet/Bell person teams
- Ensure “A” level customer service
- Resolve guest complaints and ensure satisfaction
- Create a fun and exciting work environment
- Seek employee input on new ideas
- Promote a positive work environment
- Train, develop, and motivate employees
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
