Hotel Operations Supervisor (Horseshoe Bossier)
About The Position
The Hotel Operations Supervisor provides supervision in the daily tasks of the Front Desk & Valet/Bell teams. Ensures “A” level customer service is provided at all times. Resolves guest complaints and follows up to ensure satisfaction. Creates a fun and exciting work environment for our employees as well as our guests. Seeks Team Member input on new ideas to improve service standards. Promotes a positive work environment creating opportunities to increase customer satisfaction scores. Responsible to train, develop, and motivate Team Members employees to increase retention.
Responsibilities
- Supervision of Front Desk & Valet/Bell teams
- Ensuring “A” level customer service
- Resolving guest complaints
- Creating a fun and exciting work environment
- Seeking Team Member input on new ideas
- Promoting a positive work environment
- Training, developing, and motivating Team Members
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
