Hotel Operations Manager - Full Time (Flamingo LV)

Caesars Entertainment•Las Vegas, NV

About The Position

Ensure the smooth operations of the Front Office, Housekeeping and Wardrobe Departments. Establish, train, coordinate and monitor service standards of hotel operating departments to ensure strict adherence to Standard Operating Procedures and Service Standard. Recommend and implement services and procedural changes. Monitor and control expenses within approved budget constraints.

Requirements

Bachelors Degree in Hotel Operations or related field required
Minimum of 5 years experience in Hotel operations.
Diverse business experience and a minimum of 2 years in a management position with significant administrative responsibilities.
Must have excellent guest service skills; be people-oriented and tactful when resolving problems with difficult guests.
Must resolve differences so both the guests and the casino feel they have been taken care of properly.
Ability to monitor service levels, working directly with team members at all levels to communicate suggestions for improvement, making sure these areas are properly addressed.
Ability to step outside paradigms to create new ideas to continue growth through hotel yield in targeted gaming segments.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business
Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same.
Adheres to all regulatory, company and department policies and procedures
Literate and fluent in English

Responsibilities

Lead organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Identify compliance risks and take actions necessary to eliminate or minimize risks.
Champion, within the organization, a commitment to honesty, integrity, and responsible corporate behavior.
Create a compliance culture within the organization and foster an environment where employees feel comfortable reporting potential violations or misconduct.
Develops financial and business operating plans and capital expenditure plans that are consistent with the overall strategic positioning of the property.
Responsible to contribute ideas, which grow the existing business
Identifies new business opportunities that can increase occupancy, revenue, public awareness, service etc.
Assure, and is accountable for the profitability of those operations under their direct control.
Anticipates and reacts to changes in planning assumptions and alters plans as necessary.
Formally present operating plans and updates to those plans, which provides appropriate explanations and solutions to variances.
Prepares various cost and revenue reports, reads and analyzes reports and recommends actions to be taken.
Reviews hotel operations to determine proper strategies with regards to: pricing, quality, marketing, price/value perceptions, customer satisfaction and employee training and development.
Assists with the development of quality control procedures and ensures procedures are followed.
Ensures that hotel operations supports casino marketing efforts by providing outstanding service to VIP guests through hotel services and during special events.
Monitors direct report performance standards and holds managers accountable for performance.
Delegates assignments to the most appropriate person by analyzing the requirements of the task and relating those to the capabilities of employees in order to accomplish tasks on time and within budget.
Meets individually with employees to discuss career goals, identifies skills needed to achieve goals and develops action plans to satisfy both.
Assists employees through development process by following-up on a regular basis and holding employees accountable to plan.
Cross-trains employees and prepares employees for next career opportunity.
Implements company policies and procedures within prescribed guidelines.
Follows up and maintains hotel and labor cost control methods and procedures, keeping in line with budgetary guidelines.
Meets the attendance guidelines and adheres to regulatory, departmental and company policies.
Continue to show employee satisfaction improvement year over year measured by Supervisory Feedback Survey (SFS).
Lead an organization with methods and actions that are ethical and in full compliance with all applicable laws, regulations, and Company policies.
Must be able to foster an environment where team members feel appreciated, supported, a fun place to work.
Must be able to reduce controllable turnover, year over year, consistently producing better results.