Hotel Operations Manager - Element by Westin Marriott San Jose Milpitas

Lodging Dynamics • Milpitas, CA

48d

About The Position

Element by Westin believes everyone deserves to be well - no matter who they are - where they come from, or how long they're away from home. That's why we offer seamless and intuitive wellness, built in from the start. Whether they're stopping by for a few days or settling in for a few weeks, time away from home shouldn't mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, and we are energized by helping them find their own space in Element. We help our guests live life away as they do at home, no matter how long they stay. If you're an active optimist who doesn't second guess connecting with like-minded guests and creating a balanced space for yourself and those around you, we invite you to explore career opportunities with Element. The Opportunity: We are currently looking for Hotel Operations Manager to join our team at Element San Jose Milpitas. Job Summary: Supports the successful execution of all operations in the hotel operations departments (Front Desk and Food & Beverage) and managing staff. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Ensures that standards and procedures are being followed. Leads specific team while assisting with meeting or exceeding property goals including optimal guest satisfaction.

Requirements

• Previous management experience in a hotel strongly preferred or a Bachelor's Degree in Business Administration or Hospitality management
• Minimum 1 years' experience in the guest services, front desk, housekeeping, or related professional area
• Open availability is required
• Skills: Leadership, oral & written communication, customer service, and computer skills
• Accounting knowledge
• Attention to detail and organizational ability

Nice To Haves

• Galaxy Lightspeed Property Management System preferred, but not required

Responsibilities

• Directly supervises the Front Desk and F&B department operations (e.g. hiring, terminating, disciplinary actions, performance evaluations).
• Schedules subordinates, maintaining adequate staffing levels while adhering to labor standards guidelines.
• Perform accounts payable entry and processing
• Assures maximum guest service through training, including but not limited to: hotel amenities, the local area, shopping, dining, entertaining, current groups and banquet functions.
• Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, direct bills, and credit cards authorizations.
• Build strong relationships with all direct reports in addition to Sales, Engineering and Housekeeping staff to assist when short staffed and during high volume periods.
• Work as Manager on duty while supporting the operations.
• Supervises daily F&B shift operations, maintain brand standards, emphasis on service, presentation, cleanliness to maximize functionality and attractiveness.
• Monitor and order supplies and inventory for kitchen, bar and sundry shop.
• Contact appropriate individual or department (e.g. Sales, Housekeeping, Engineering) as necessary to resolve guest issue, request, or problem.
• Maintain confidentiality of proprietary information, protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, thank guest with genuine appreciation.
• Speak with others using clear and professional language, answer telephones using appropriate etiquette.
• Remain calm and alert, especially during emergency situations and/or heavy hotel activity, serving as a role model for peers and associates.
• Resolve customer complications and complaints by conducting thorough research of the situation and determining the most effective solutions.
• Make decisions and act based on previous experience and good judgment, sometimes revising approach to accommodate unusual situation.
• Authorize rebate/ allowances to resolve problems only after other alternative solutions have been offered.
• Must dress consistently with professional clothing and shoes.

Benefits

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off
• Annual bonus plan
• Travel discounts at hotel partners and franchises around the world
• Participation in our Wellness program
• Monthly cell-phone and gas mileage reimbursement
• Monthly team luncheon
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Number of Employees: 1,001-5,000 employees