Hotel Operations Manager - MGM National Harbor

MGM Resorts International • Harbor, OR

2d

About The Position

As a Hotel Operations Manger, you will play a key leadership role in ensuring seamless Front Desk operations and delivering the world‑class service synonymous with the MGM brand. Partnering closely with the Senior Hotel Manager, this leader drives both the operational excellence and financial performance of the department—overseeing labor management, guest experience, team engagement, and daily strategy execution.

Requirements

• Must be at least 21 years of age.
• At least two (2) years of prior relevant experience in the direction and management of employees in a similar hotel.
• Prior hotel operations, front desk or customer service experience at a supervisory/managerial level.

Responsibilities

• Works closely with the Senior Hotel Operations Manager to implement strategic Initiatives provided by Hotel Strategy CoE for hotel operations.
• Assist in leading the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for all front desk operations team.
• Responsible for employee engagement of the front desk operations team, utilizing the tools provided and through coaching, training, rewards and development.
• Provides leadership and direction to maintain and improve the guest experience within front desk operations, consistent with the company’s service standards.
• Participates with: Interviews, candidate selections, training, supervision, counseling and coaching of front desk operations staff for the efficient operation of the department.

Benefits

• Wellness incentive programs to help you stay healthy physically and mentally.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Healthcare, financial, and time off benefits (for eligible employees).
• Free meals in our employee dining room.
• Free parking on and off shift.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees