Hotel Operations Intern

Backroads • Berkeley, CA

2d • $23 - $29 • Hybrid

About The Position

About the Hotel Operations Team: The Hotel Operations team plays a critical role within the Trip Development Department, supporting trip design, vendor management, and logistics planning at Backroads. Comprised of contract and data administrators based in Berkeley, CA and Utrecht, Netherlands, the group partners with more than 800 luxury hotels and ship providers each year to secure accommodations for upcoming seasons. With a strong emphasis on account and relationship management, the team builds trusted, mutually beneficial partnerships that drive operational excellence and help deliver exceptional guest experiences. About the role: The Hotel Operations Interns will play a key role in supporting the Hotel Operations Team with their contracting workflow. The main responsibilities of this role include revising and editing contract documents to ensure accuracy and consistency, while also conducting data validation audits to maintain data integrity in internal systems. This role requires someone who is organized and detail-oriented, with a mind for data, Excel, and learning new systems. This role plays an important part in supporting our contract administrators and data specialists during peak season to ensure efficiency and accuracy across all documentation, systems, and workflows.

Requirements

• Currently enrolled at an accredited university or college.
• Strong attention to detail, organization, and time management skills.
• Data orientation & critical thinking skills.
• Commitment to delivering high-quality & caliber of work.
• Proactive mindset with the ability to anticipate needs and take initiative.
• Eagerness to learn, with a drive to explore new ideas and build credibility.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficient in Microsoft Office Suite, notably Excel.
• Passion for travel and the Backroads' mission.

Responsibilities

• You’ll play a key role in our contracting workflow by reviewing and editing contract documents for accuracy, consistency, and quality.
• You’ll work to ensure data integrity, accuracy, and completion by conducting internal data validation audits and online research.
• You’ll conduct online market research to assist with a comprehensive global hotel rate audit.
• You’ll have the opportunity to work on additional projects across Trip Development to support diverse research, workflows, and applications related to our trips.

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips!
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family!
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees