HOTEL NIGHT AUDITOR - Microtel Chili

INDUS HOTELS INC•City of Rochester, NY

11h•Onsite

About The Position

Summary Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Requirements

One to three months related experience and/or training
High school diploma or general education degree (GED)
Minimum 18 years of age

Responsibilities

Greet, register, and assign rooms to guests.
Answer telephone.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Make and confirm reservations.
Monitor room availability.
Block rooms.
Program wake-up calls.
Handle guest mail and messages.
Open and close shifts making cash drops as necessary.
Maintain market stock and coffee area as needed.
Finalize transactions completed during the day and process credit card transactions.
Prepare and print folios for departing guests.
Create, print, file and transmit required reports.
Compile daily sales figures and complete the Daily reports.
Complete End of Month procedures.
Ensure hotel PMS system is in balance with the reservations system. Correct any discrepancies.
Provide guests information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service, along with directions and information regarding the local area.
Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
Schedule shuttle runs for guests (hotels with shuttle only).
Perform laundry duties as needed.
Set up continental breakfast.