HOTEL FRONT DESK SUPERVISOR - Microtel Chili

INDUS HOTELS INC•City of Rochester, NY

9h•Onsite

About The Position

The Front Desk Supervisor is a working supervisor and the front office team leader responsible for assisting the Guest Service Manager in the training (task specific), supervision, and support of the front office staff, including front desk and night audit, in providing outstanding service experiences for all guests. Special emphasis is placed on accommodating guest preferences, flexibility with work assignments, efficiency, quality, social demeanor and appearance that contributes to a hospitable environment.

Requirements

Six to 12 months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.

Responsibilities

Provide pleasant and professional services to all guests.
Assist the Guest Service Manager in directing, training, and mentoring all front office staff members in providing timely, efficient, enthusiastic, friendly, and personalized service for all guests.
Assist the Guest Service Manager with a variety of administrative support tasks including: daily / weekly / monthly reports, processing accounts receivable, and handling guest billing issues.
Perform check-in and check-out services, properly record sales transactions and secure accurate payment, coordinate van services, answer telephones, take guestroom reservations, monitor room availability, block rooms, run reports, handle guest mail and messages, program wake-up calls, and perform a variety of other tasks conducive to the efficient operation of the front office.
Be knowledgeable of the hours of operation of all hotel services and aggressively sell such services.
Be knowledgeable of hotel safety, security, and emergency procedures and equipment as related to department responsibilities and perform or dispatch any necessary functions.
Facilitate and maintain on-going communication and collaboration with staff with the aim of achieving high levels of cooperation and service excellence.
Check all lobby fixtures, equipment, and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings, and maintenance. Report deficiencies.
Ensure the cleanliness of the front office, lobby, and surrounding areas.
Properly maintain all work equipment, tools, and supplies.
Respond to guest requests and inquiries with appropriate level of sensitivity and immediacy while upholding business goals.
Responsible for knowing and complying with all items on the position’s training checklist.
Comply with all department, hotel, and company policies and procedures.
Perform any assigned task not outlined above that the associate has the ability to perform.
Shifts may vary depending on needed coverage (Shifts Include: 7am-3pm, 3pm- 11pm or 11pm- 7am)