Hotel Night Auditor

Lake of the Torches Resort & Casino • Lac du Flambeau, WI

2d • Onsite

About The Position

SUMMARY:  The primary responsibility of this position is to perform front desk activities and provide exceptional guest services to all guests and visitors.

Requirements

• A High School education or equivalent is required.
• A minimum of six months experience in customer service and cash handling is preferred.
• Must possess excellent interpersonal, communication, organizational, telephone etiquette and customer service skills.
• Experience with PC’s and related software, cash handling and familiarity with office equipment is required.
• Must be able to handle and maintain confidential and sensitive information with diplomacy and tact.
• Must maintain a professional demeanor is stressful situations as necessary.
• Must attend all mandatory meetings and participate in training and development activities.

Responsibilities

• Responsible for providing a diverse variety of activities in support of Guest First and the Hotel including providing information and responding to guest questions, inquires or concerns.
• Performs all front desk activities including providing telephone coverage, taking reservations, processing cancellations, checking guests in and out and assigning rooms.
• Manages all guest special requests and coordinates with housekeeping to ensure guests receive additional amenities, early or late check in or check out.
• Provides daily reports to the front desk clerk indicating guest incidents or issues and provides information regarding actions taken.
• Reports and documents any guest complaints or concerns to immediate supervisor or manager for review and resolution.
• Is responsible for the appearance and cleanliness of the front desk area that may include emptying wastebaskets, and vacuuming lobby.
• Notifies supervisor, manager or security of situations that may affect guests, associates or the Lake of the Torches Resort Casino.
• Performs other duties as assigned.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees