Hotel Night Auditor
About The Position
We are currently looking for a night auditor to join our Team! Our Homewood Suites in Canton has 98 spacious suites with full kitchens. We are just south of Boston, you can easily take the nearby 128 train to Boston. Gillette Stadium and Legacy Place are a 15-minute drive. Less than a mile away is the Blue Hills Reservation and Trillium Brewing. Our guests enjoy a self-serve beer and wine station and complimentary breakfast every morning. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests.
Requirements
- Customer Service experience, in a hotel setting preferred.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
- Must have valid drivers license, and acceptable driving history subject to company approval
Nice To Haves
- Hilton experience is a plus.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property.
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
- Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers inputs all pertinent information into the hotel management system.
- Updates and cancels reservations in the system as requested by the guest.
- Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
- Prepares guest folios for express check out.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
