Hotel Night Auditor
About The Position
Your Challenge: Ensure Flawless Guest Service and Accounting Accuracy During the Overnight Shift! Ready to be the operational and financial supervisor during the critical night hours? Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market, as our next Night Auditor! This is a vital role that blends excellent customer service with accounting precision. You will be the primary contact person overnight, managing guest requests, handling late-night check-ins, and, crucially, balancing the accounts from the day shift, demonstrating your commitment to our value to "Do the Right Thing."
Responsibilities
- Auditing & Accounting: Balance accounts leftover from the day shift. Perform the nightly accounting and auditing operations to ensure an accurate daily close.
- Overnight Guest Service: Provide an excellent guest experience by greeting guests warmly and providing assistance, including late-night check-ins. Respond to situations as they arise and manage guest conflict calmly.
- Front Desk Operations: Coordinate front desk operations such as check-ins, move-outs, renewals, and reservations. Respond to guest service calls efficiently and expediently.
- Inspection & Safety: Ensure safety of the building and occupants, contacting emergency services/law enforcement when needed. Inspect studios and public spaces daily according to company and brand standards.
- Revenue Management: Review Studio Inventory daily to ensure maximization of studio revenue. Maintain effective sales of ancillary offerings to maximize revenue and follow revenue management guidelines.
- Compliance & Documentation: Ensure all policies and procedures are accurately followed at all times. Document work activity using the appropriate log and according to policy.
- Functional Support: Perform Laundry Duties, including sorting, washing, drying, and folding of linen/terry, as well as general cleaning/maintenance of the laundry facilities.
- Cross-Training: Cross-train on the duties of all non-management staff members and perform those duties as needed.
Benefits
- A paid 30-minute meal break is provided in consideration of this requirement. The meal break is to be taken as available.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
