Hotel Night Audit
About The Position
Hotel Night Audit 11pm - 7am We are looking to add to our award winning team! About the Hotel: The Comfort Inn and Suites is located in Caldwell, Ohio Job Description: Provide excellent customer service to all guest of the hotel, check -in and check- out procedures, balancing cash, reconcile credit cards, answering the phone, attend to the needs of the guest. Essential Job Functions: Be in required uniform, name tag, and ear piece. Greet all guests. Providing information to guest about policies, services, and ammenties. Respond to guest requests, selling rooms to walk-in guests, entering / changing reservations in the system, posting charges to guest accounts, processing payments from guests, making necessary changes to guest accounts, informing housekeeping of any room changes, etc. Listening and responding to the needs of the guest. Responding to guest complaints, answering the phone, transfering calls, cleaning of the front desk area and the surrounding area, completing checklists, maintaining daily logs, balancing cash drawer, must be able to stand for an 8 hour shift. Additional Responsibilities: Attitude must be conductive to team growth, hospitality, and serving environment. Must be willing to complete hospitality training, and education of the hospitality industry, and any other duties given by the supervisor, or general manager. Knowledge of Choice Advantage is preferre but not required.
Nice To Haves
- Knowledge of Choice Advantage
Responsibilities
- Provide excellent customer service to all guest of the hotel
- Check -in and check- out procedures
- Balancing cash
- Reconcile credit cards
- Answering the phone
- Attend to the needs of the guest
- Be in required uniform, name tag, and ear piece
- Greet all guests
- Providing information to guest about policies, services, and ammenties
- Respond to guest requests
- Selling rooms to walk-in guests
- Entering / changing reservations in the system
- Posting charges to guest accounts
- Processing payments from guests
- Making necessary changes to guest accounts
- Informing housekeeping of any room changes
- Listening and responding to the needs of the guest
- Responding to guest complaints
- Transfering calls
- Cleaning of the front desk area and the surrounding area
- Completing checklists
- Maintaining daily logs
- Balancing cash drawer
- Must be able to stand for an 8 hour shift
- Attitude must be conductive to team growth, hospitality, and serving environment
- Must be willing to complete hospitality training, and education of the hospitality industry, and any other duties given by the supervisor, or general manager
Benefits
- Friends and family hotel discounts
- Paid time off
- Holiday Pay
- Vision
- Dental
- Life Insurance
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
