HOTEL MANAGER

Springboard Hospitality•Los Angeles, CA

5d•Onsite

About The Position

As the Hotel Manager, you will be a leader with previous managerial experience. You will have proven experience overseeing operations as well as potential experience in sales/revenue, human resources, finance, and communications departments if applicable. You are an expert communicator with a strong ability to delegate responsibilities and collaborate across a wide range of departments. Ultimately, you are driven by the desire to lead a team toward maximum productivity and efficiency.

Requirements

Minimum of three-year experience as Hotel Manager and/or Director of Rooms.
Experience in all areas of hotel management, including sales and marketing in a first-class hotel organization, daily management of all areas of operations involving people & culture, food and beverage, budget management, rooms, housekeeping, maintenance and landscaping.
Full-service property experience
Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.
College Degree or equivalent education, i.e., hotel Business College
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Must be able to type 45 wpm and have the ability to input data and access information on the computer
Must be able to exercise confidentiality and discretion.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Nice To Haves

Must have proficient working knowledge of Microsoft Office, Opera; preferred.

Responsibilities

Meet or exceed established budgetary guidelines for the hotel.
Protect and enhance the value of all hotel assets through appropriate programs in maintenance, security, and housekeeping and through the capital budgeting process.
Ensure the timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure the proper handling and accounting for all hotel receipts.
Weekly forecasting and planning of operating staffing ad cost expenditures to correspond to forecasted sales and costs.
Develop action plans to maximize occupancy and to maximize average rate.
Review and approve all operating expenses.
Maintain credit policies in sales, reservations, and front desk.
Credit meetings, supervision of collection of major accounts, review of aging reports, and approval of write-offs.
Develop and supervise programs that promote a positive work environment for all employees while ensuring that all employment-related processes and documentation comply with local, state and federal laws and regulations.
Perform other tasks associated as necessary in order to achieve the financial performance and goals of the organization.
Confers with administrative personnel and reviews activity, operating, and sales reports to determine changes in programs or operations required.
Directs preparation of directives to division or department administrator outlining policy, program, or operations changes to be implemented.
Promotes organization in industry, manufacturing or trade associations.
Assure regular repair, upkeep, and overall general maintenance of the hotel and provide a system of on-going maintenance of facilities and equipment.
Ensure all hotel policies and procedures are fully implemented in all departments, including safety, emergency guidelines, etc.
Manages all hotel employees (includes, Housekeeping, Engineering, Sales, Front Office, and Reservations).
Adhere to Springboards guidelines to ensure the health, safety and comfort of our team members and guests.
Utilize and reinforce the use of Proper Protective Equipment (PPE) as required and in accordance with property specific guidelines.
Stay up-to-date with and ensure execution of all safety and sanitation procedures and standards.
Translate business plans into Team Member-level action that delivers results.
Lead and motivate property-level leadership teams and be accountable for successful delivery of business plans.
Explore new business opportunities, curate unique guest experiences, drive optimal profitability, and increase market share.
Promote a culture of innovation and collaborate with corporate support to improve guest satisfaction and profitability.
Measure and evaluate the success of property-level business strategies to inform future business plan enhancements
Monitor strengths and weaknesses of local market and competition.
Continually verify that business plans and actions have a positive impact on property performance.
Achieve budgeted KPIs including, but not limited to, departmental profit margins, GOP percentage and GOP $.
Leverage past experience in fostering problem solving, thoughtful & results drive sales culture and approach.
Work closely with the RevGen team to develop revenue-generating strategies for property while identifying new business leads, develop tailored sales approaches, and actively pursuing leads in every segment with the sales team.
Verify that the Sales and Marketing strategy is aligned with business strategy and is effectively executed against established goals and hold Sales Leaders accountable for meeting established performance metrics.
Participate in weekly revenue & sales meetings, supporting efforts and driving performance and actively participate in driving a culture of revenue maximization. Lead daily business review meetings with revenue, sales and catering.
Verify that property leaders understand and leverage sales plans to full potential
Collaborate with Revenue Leadership on strategies and tactics to optimize topline revenues while being responsible for meeting or exceeding established Key Performance metrics for STRs RGI, ARI and MPI.
Curate the experience to ensure the guest journey is unique and memorable at every touchpoint.
Lead high-end Rooms Division (Housekeeping, Front Office and Engineering) teams in a luxury environment, achieving budgeted departmental profitability and pre-established GSS and engagement goals.
Ensure the guest arrival and departure experience is elevated and in keeping Springboards Above & Beyond service culture best practices.
Execute a standard for room product care, cleaning and maintenance such that rooms always look crisp and new.
Ensure cleaning and maintenance regimes are in-place and executed at the highest level.
Ensure landscaping and floral elements are lush and well maintained.
Ensure that Hotel Rooms division operations leaders are held accountable to pre-established key performance metrics.
Ensure the look, feel and scent throughout the property is on point with the property identity and true to its uniquely rooted location.
Demonstrate your leader and utilize interpersonal & communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example and seek first to understand.
Encourage and build mutual trust, respect and cooperation among team members.
Elevate service thought communication and assist individuals to understand guest expectations; provide guidance, feedback and individual coaching when needed.
Coaching and developing others by identifying the developmental needs of others by coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Model appropriate behaviors serving as a role model.
Communicate with all levels of Team Members - Provide accurate, timely, well-informed and polished communication by telephone, in writing, e-mail, or in-person.
Create a cohesive and high-performance Leadership Committee that continuously strives for, delivers world-class results, and fosters a culture of excellence. Mediocrity is not accepted.
Coach the Leadership Committee by providing specific, timely feedback and holds them accountable for performance; create learning and development opportunities for employees; create and effectively execute development plans for both direct reports based on their individual strengths, development needs, and career aspirations
Verify that all managers are doing the same for their direct reports; identify resource needs to strengthen property teams; create succession plans for future job openings; actively support the staffing process; verify effective work processes, systems and teamwork are in place to maximize individual and overall property performance.
Verify that all team members are treated fairly, and with respect. Build rapport with Team Members by fostering an environment of open communication and spending time with Team Members on the frontlines. Have an open door policy regarding availability to all employees; validate that pay and benefits are appropriate for labor market; recognize and celebrate the success of Team Members; collaborate with People & Culture to maximize engagement and monitor local labor environment to address issues as needed.
Foster a refined and attentive service culture that is in keeping with 4-star / 4- diamond standards.
Interact with guests and other customers on a frequent basis to obtain feedback about their experiences then evaluate feedback to recognize excellent Team Member performance.
Emphasize and hold leadership team accountable for addressing service areas of improvement or potential gaps, and for developing innovative ways to exceed guest expectations;
Establish presence in the market by actively promoting an exemplary property image, involving oneself in the local community, and by developing strategic alliances with local officials, businesses, and customers; anticipate needs of large groups or high profile guests in order to deliver flawless service; verifies that products, services, and events attain the appropriate publicity (PR buzz).