Hotel Manager

The Holbrooke Hotel•Grass Valley, CA

just now

About The Position

Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Service strategy and initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in the sales process.

Requirements

Degree in Hotel or Hospitality Management preferred
3-5 years in Operational experience in a comparable
Ability to multitask at a high level.
The Hotel Manager oversees and manages all Hotel team members.
Exceptional judgment and decision-making skills.
Flexible and available to work weekends, evenings and holidays as needed.

Responsibilities

Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and other departments including food and beverage.
Ensure smooth and efficient operations in all areas, adhering to quality standards and guest satisfaction.
Develop and implement operational policies and procedures to maintain a high level of service and productivity.
Monitor and evaluate performance metrics to identify areas for improvement and take corrective actions when necessary.
Work closely with the General Manager to increase overall sales and profitability and exceed budgeted financial benchmarks.
Collaborate with our sister hotels for sales and marketing, staffing needs, cross training, projects, and any other operational efforts as needed.
Foster a guest-centric culture, emphasizing exceptional customer service and personalized experiences.
Monitor guest feedback and reviews, addressing any concerns or issues promptly to ensure guest satisfaction.
Coordinate with various departments to ensure a seamless and enjoyable guest experience throughout their stay.
Anticipate guest needs and preferences, going above and beyond to exceed expectations.
Recruit, train, and supervise hotel staff, including front desk personnel, housekeeping staff, and other departments as applicable.
Set performance goals, conduct regular performance evaluations, and provide ongoing coaching and feedback to ensure a motivated and skilled team.
Develop training programs and initiatives to enhance employee skills, knowledge, and professionalism.
Foster a positive work environment that promotes teamwork, collaboration, and employee engagement.
Build and maintain positive relationships with guests, suppliers, vendors, and local community stakeholders.
Participate in industry events, networking opportunities, and engage in community outreach to promote the hotel.
Develop and implement strategies to maximize revenue and occupancy rates.
Monitor market trends, competitor activities, and pricing strategies to identify opportunities for growth.
Collaborate with the sales and marketing team to develop and execute effective promotional campaigns and strategies.
Manage the budget and financial performance of the hotel, including revenue forecasting, cost control, and financial reporting.
Ensure compliance with all relevant regulations, standards, and licensing requirements.
Conduct regular inspections to maintain high cleanliness and maintenance standards.
Implement and maintain health and safety procedures, ensuring a safe environment for guests and staff.
Ensure Ops statement is accurate.
Achieve budgeted sales goals.
Responsible for cash management, closing and opening reports, and nightly closeouts.
Meet the overall Labor budget.
Meet the Cost of Goods Budget.
In collaboration with the General Manager, oversee Guest Recovery, approve Comp review and accountability.
Ensure proper coding and scanning of all invoices in accordance with Chart of Accounts.
Responsible for cleanliness and all repair of the entire interior and exterior of the property.
Keep all signage up to date and accurate including special boards and exterior signage.
Take the lead on making sure that the hotel is both clean and in compliance with health department standards.
Responsible for volume and proper music selection.
Ensure proper lighting levels interior and exterior.
Ensure property is well maintained and that all mechanical and technical areas are kept in good working condition for the safety of the occupants and the longevity of the assets.
Participate in coordinating upgrades, contract work and engineering projects as needed to maintain the overall condition, safety and health ratings of the property. Ensuring safety is a top priority.
Manage conflict resolution with maximum empathy and minimum liability. Maintain high ethical standards, ensure all staff members follow hotel policies, are compliant with behavioral standards, and follow applicable federal and state employment regulations.
Ensure timely and accurate onboarding of New Hires.
Report all necessary updates and corrections to payroll and accounting department.
Maintain and manage clock-ins/outs, breaks, overtime and break violations.
Maintain all new hire packets in conjunction with Human resources.
Ensure all hiring and termination procedures are in place including corrective counseling documentation.
Ensure all team members are following company policies and procedures.
Perform annual hourly performance reviews.
Follow proper workman’s comp procedures.