Hotel Manager

Donohoe Hospitality Services Careers•College Park, MD

11h•$70,000 - $80,000

About The Position

The Cambria Hotel College Park is where modern sophistication meets next-level service in the heart of a vibrant university town. We blend upscale amenities with a laid-back vibe, offering guests a fresh take on modern hospitality. Whether they’re here for business, leisure, or a little bit of both, our team delivers personalized service that makes every stay feel effortless. We’re passionate about creating memorable moments—and we do it with energy, warmth, and a touch of local flair. The Hotel Manager provides strategic and hands-on leadership for the hotel’s daily operations, serving as Manager on Duty and driving operational excellence across all departments. Reporting to the General Manager, this role champions a guest-centric service culture, ensures full compliance with brand standards, and delivers strong financial performance. The Hotel Manager is a visible leader who models service excellence, accountability, and team engagement while optimizing revenue, labor, and overall guest satisfaction.

Requirements

Comprehensive knowledge of hotel operations, revenue strategy fundamentals, labor relations, safety programs, and quality assurance standards.
Strong operational background in Front Office and Housekeeping leadership.
Financial acumen with the ability to analyze P&L statements, labor reports, and performance metrics.
Excellent leadership, communication, and conflict resolution skills.
Ability to thrive in a fast-paced, high-demand environment while maintaining composure and guest focus.
Proficiency in property management systems (PMS), revenue management tools, and Microsoft Office platforms.
Minimum of 3 years progressive hotel operations leadership experience; multi-departmental oversight preferred.
At least 2 years of supervisory or management experience in a full-service or select-service environment.
High School Diploma or equivalent required

Nice To Haves

Associate or Bachelor’s degree in Hospitality Management or related field preferred

Responsibilities

Lead day-to-day operations for Front Office, Housekeeping, and Engineering to ensure seamless execution and elevated guest experiences.
Drive guest satisfaction metrics (Medallia/Google Reviews/REVPAR index impact) through service recovery, quality assurance, and proactive operational oversight.
Ensure brand standards, SOPs, and QA audit requirements are consistently executed and maintained.
Optimize labor management through forecasting, scheduling efficiencies, and productivity controls aligned with occupancy and demand.
Oversee room inventory controls to ensure accuracy, availability, and revenue optimization.
Conduct routine inspections of rooms and public spaces to ensure product quality and brand compliance.
Manage departmental budgets, cost controls, and expense flow-through to achieve GOP targets.
Lead daily stand-ups and departmental meetings to ensure alignment, communication, and accountability.
Drive a culture of service excellence through coaching, engagement, and performance management.
Recruit, onboard, train, schedule, and develop associates to build a high-performing team.
Ensure compliance with safety, security, emergency procedures, and risk management protocols.
Work with the Brand revenue management team to optimize revenue and drive market share.
Act as the primary point of contact for escalated guest concerns, ensuring timely and effective resolution.
Maintain strong knowledge of hotel amenities, competitive set, and local market offerings.
Maintain availability during peak demand periods, including weekends, holidays, and special events.
Perform additional duties as assigned by senior leadership.