Hotel Maintenance

Star Casino•Mahnomen, MN

10d•Onsite

About The Position

The Hotel Maintenance team member assures that guests have a trouble-free stay in the Hotel. They inspect guest rooms for structure, furnishing, fixture and equipment problems. They perform basic maintenance duties to eliminate problems identified. In all interactions, the position is responsible for providing STAR Experience to guests and fellow team members a first priority. Shooting Star Casino team members will always deliver excellent guest service to our guests and fellow co-workers. Our Star Service expectations include being: WELCOMING – Make every person feel invited and accepted PROACTIVE – Anticipate Guest needs UNIQUE – Create a one-of-a-kind experience at every opportunity RESOURCEFUL – Resolve the need COMPLETE – Take care and close Performs basic maintenance duties throughout the Shooting Star Casino Hotel. Complete daily rounds, checking on basic hotel accommodation and identifying and reporting any problems. Inspect for proper operation of following devices: lights, refrigerators, microwaves, clock radios, hair dryers, clothes irons and televisions. Make minor repairs such as changing light bulbs and replacement of defective appliances. Performs light preventive maintenance on PTAC units and all other apparatuses, according to manufacturer’s recommendations. Reads, comprehends and completes preventive maintenance sheets and performs tasks through work orders and verbal instructions. Notifies supervisor of any discrepancies and submits work orders to Building Maintenance for any major issues. Maintains a safe clean guest environment Cleans vents, filters, and drains on a periodical basis. Assists Housekeeping with deep cleaning of guest rooms, including extracting carpet and furniture. Performs periodical pest elimination as needed. Prepares the room, set up and operates the Heat Assault equipment, monitors the treatment, dismantles and stores the equipment. After the treatment is complete, conduct a deep cleaning of the room. Responds to guest complaints or issues in a timely manner and must also initiate work orders when issues cannot be immediately resolved. Cleans and sanitizes guest rooms to enhance the guest experience at Shooting Star Casino Hotel. Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and polishing of walls, ceilings, woodwork, carpets, and furniture according to checklist. Performs deep cleaning such as shampooing carpet, vacuuming and/or extracting mattresses. Rotates mattresses, shower curtains, draperies and bedding according to schedule and guest needs. Inspect guest rooms for left items. If guest items are found notify PBX and log items. Return all lost and found items to the Housekeeping Office or Security based on item value. Ensures guest rooms are properly stocked with amenities to ensure a comfortable stay at Shooting Star Casino Hotel. Replenish supplies such as drinking glasses, paper supplies, toiletries. Report any missing inventory from hotel rooms. Stocks, cleans, and organize carts, counts, folds and carry linens. Clean and organize cart rooms. Ensures Hotel grounds are kept to the established standards of the Shooting Start casino Hotel. Empty trash receptacles. Provide basic lawn maintenance. Maintain the grounds of the Hotel as needed. Performs other duties and responsibilities as required or assigned.

Requirements

Minimum education requirements include a High School Diploma or GED with a minimum level of experience in a related field of at least 2 months or greater.
Must meet the requirements as prescribed by the Tribal-State compact for Gaming.
General knowledge of electrical, plumbing, carpentry or mechanical/ maintenance is required.
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers or other employees of the organization
Knowledge of computers and programs such as excel, word, and Microsoft outlook
Knowledge of basic math skills, and the ability to perform calculations using units of American currency and weight measurement, volume and distance.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
While performing the duties of this position the employee is frequently required to stand, walk, sit or use hands to finger, handle, or feel objects, tools or controls, reach with hands and arms climb or balance, stoop, kneel, crouch or crawl and talk or hear frequently.
Regularly lift or move 125 pounds.
Specific vision abilities include the ability to adjust focus.

Nice To Haves

Preferred experience in related field of at least 6 months or greater.

Responsibilities

Performs basic maintenance duties throughout the Shooting Star Casino Hotel.
Complete daily rounds, checking on basic hotel accommodation and identifying and reporting any problems.
Inspect for proper operation of following devices: lights, refrigerators, microwaves, clock radios, hair dryers, clothes irons and televisions.
Make minor repairs such as changing light bulbs and replacement of defective appliances.
Performs light preventive maintenance on PTAC units and all other apparatuses, according to manufacturer’s recommendations.
Reads, comprehends and completes preventive maintenance sheets and performs tasks through work orders and verbal instructions.
Notifies supervisor of any discrepancies and submits work orders to Building Maintenance for any major issues.
Maintains a safe clean guest environment
Cleans vents, filters, and drains on a periodical basis.
Assists Housekeeping with deep cleaning of guest rooms, including extracting carpet and furniture.
Performs periodical pest elimination as needed.
Prepares the room, set up and operates the Heat Assault equipment, monitors the treatment, dismantles and stores the equipment.
After the treatment is complete, conduct a deep cleaning of the room.
Responds to guest complaints or issues in a timely manner and must also initiate work orders when issues cannot be immediately resolved.
Cleans and sanitizes guest rooms to enhance the guest experience at Shooting Star Casino Hotel.
Performs overall cleaning and sanitation of hotel rooms, including dusting, washing, vacuuming and polishing of walls, ceilings, woodwork, carpets, and furniture according to checklist.
Performs deep cleaning such as shampooing carpet, vacuuming and/or extracting mattresses.
Rotates mattresses, shower curtains, draperies and bedding according to schedule and guest needs.
Inspect guest rooms for left items. If guest items are found notify PBX and log items.
Return all lost and found items to the Housekeeping Office or Security based on item value.
Ensures guest rooms are properly stocked with amenities to ensure a comfortable stay at Shooting Star Casino Hotel.
Replenish supplies such as drinking glasses, paper supplies, toiletries.
Report any missing inventory from hotel rooms.
Stocks, cleans, and organize carts, counts, folds and carry linens.
Clean and organize cart rooms.
Ensures Hotel grounds are kept to the established standards of the Shooting Start casino Hotel.
Empty trash receptacles.
Provide basic lawn maintenance.
Maintain the grounds of the Hotel as needed.
Performs other duties and responsibilities as required or assigned.