Hotel Housekeeping Supervisor

CLIFF CASTLE CASINO HOTEL • Camp Verde, AZ

3d • $24 • Onsite

About The Position

Provide overall direction of institutional housekeeping programs.

Requirements

• Opportunities for Internships, Apprenticeships, and Coordinated Work Study programs may be available in lieu of formal education and work experience requirements for this position for enrolled members of the Yavapai-Apache Nation.
• Required Education: HS DIPLOMA
• Two (2) years of experience in the Hotel industry.
• Three (3) years of supervisory experience.
• Additional education and/or related work experience may substitute for the minimum requirements of this position.
• Must possess excellent customer service skills and be able to effectively de-escalate tensions while maintaining a calm, professional demeanor.
• Must possess effective communication (verbal, written) skills. Must be fluent (read, write, speak) in English.
• Must be 18+ years old and be available for all shifts, including weekends and holidays.
• Must be eligible to work in the U.S. and pass a drug test and background check for an AZ Gaming License.
• Must adhere to all Cliff Castle Casino Hotel policies and procedures.
• Must be committed to providing exceptional guest service through a welcoming, friendly, and professional environment. Aim to exceed guest expectations with attentive, personalized service and prompt responses and resolution.

Nice To Haves

• Bilingual in Spanish (verbal, written), preferred.

Responsibilities

• Responsible for supervising, training, scheduling, assigning, counseling, all assigned Housekeeping Team Members.
• Assist with supply and equipment inventory and notifying manager of purchase needs.
• Investigate new and improved cleaning instruments and methods and make recommendations for improvement.
• Facilitate the flow of information throughout the property by organizing, facilitating, and attending regularly scheduled meetings with other hotel departments.
• Assists in planning budgets for the housekeeping department.
• Review various reports, identifying potential misinformation and/or conflicts, and reporting to appropriate individuals.
• Analyze service and general operations for the housekeeping department daily, giving feedback and offering direction, as needed.
• Maintain a good working knowledge of both company-wide and departmental policies and procedures.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED