Hotel Housekeeping - Guest Room Attendant

Valley View Casino & Hotel • Valley Center, CA

1d • Onsite

About The Position

Description of the Position: The Guest Room Attendant will provide outstanding guest service by ensuring a clean and well maintained guest room. Primary Duties, Responsibilities, and Tasks: All team members are obligated to support and uphold the Valley View Casino’s Standards of Excellence as outlined in the Team Member Guide to Success. Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction. Greet guests in a courteous and caring manner using personalized service. Clean guest rooms including such tasks as making the beds, vacuuming, emptying trash, and cleaning and dusting all surfaces including furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds. Clean under bed skirts, desk, tables, and behind night stands. Replenish all guest amenities and information folders as needed. Check and report all missing items such as clocks, ice buckets, hair dryers, and hangers. Clean bathrooms by scrubbing bathtubs, shower walls and doors, toilets, basins, and tile floors. Replenish all amenities such as soaps and tissues. Place clean bathmats on tubs and/or shower doors. Place clean towels on towel racks. Report unusual room conditions or rooms in need of repair to the Hotel Manager. Ensure the cleanliness and maintenance of the GRA cart. Maintain knowledge of proper chemical usage and the handling of bio-hazardous material. Maintain confidentiality of guest information and hotel data. Perform other duties as assigned by management. Responsible for conducting all responsibilities in a professional and ethical manner. Responsible for maintaining a consistent, regular attendance record.

Requirements

• Must possess and demonstrate a positive attitude
• Must possess and demonstrate a willingness to learn and have the ability to follow instructions and direction.
• Ability to work within a team-centered work environment.
• Knowledge of cleaning equipment, supplies, and chemicals.
• Must be able to communicate effectively in English in both written and oral forms.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Must successfully pass a drug screening test.
• Must be able to successfully pass applicable auditions or skill testing.

Nice To Haves

• High school diploma or GED equivalent.
• Previous experience working in a hotel environment.

Responsibilities

• Maintain positive guest relations at all times, resolving guest complaints and ensuring guest satisfaction.
• Greet guests in a courteous and caring manner using personalized service.
• Clean guest rooms including such tasks as making the beds, vacuuming, emptying trash, and cleaning and dusting all surfaces including furniture, picture frames, mirrors, windows, baseboards, carpet edges, inside and outside door panels, door ledges and thresholds.
• Clean under bed skirts, desk, tables, and behind night stands.
• Replenish all guest amenities and information folders as needed.
• Check and report all missing items such as clocks, ice buckets, hair dryers, and hangers.
• Clean bathrooms by scrubbing bathtubs, shower walls and doors, toilets, basins, and tile floors.
• Replenish all amenities such as soaps and tissues.
• Place clean bathmats on tubs and/or shower doors.
• Place clean towels on towel racks.
• Report unusual room conditions or rooms in need of repair to the Hotel Manager.
• Ensure the cleanliness and maintenance of the GRA cart.
• Maintain knowledge of proper chemical usage and the handling of bio-hazardous material.
• Maintain confidentiality of guest information and hotel data.
• Perform other duties as assigned by management.
• Responsible for conducting all responsibilities in a professional and ethical manner.
• Responsible for maintaining a consistent, regular attendance record.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED