Hotel Housekeeping Coordinator (Caesars New Orleans)

Caesars Entertainment•New Orleans, LA

About The Position

The Housekeeping Office Coordinator plays an important role in managing and organizing the daily operations of the housekeeping department. The Office Coordinator oversees inventory control, coordinate housekeeping schedules and ensure that guest rooms and public areas meet the highest standards of cleanliness and presentation while collaborating with other hotel departments, handling guest requests and feedback, and supporting the housekeeping team to maintain operational efficiency and guest satisfaction.

Requirements

High school diploma or equivalent; a degree in Hotel Management or a related field is a plus.
At least one-year related experience and/or training; or equivalent combination of education and experience.
Strong organizational and communication skills.
Attention to detail and the ability to multitask in a fast-paced environment.
Knowledge of housekeeping equipment and cleaning techniques.
Ability to work collaboratively with various hotel departments.
Understanding of and commitment to safety and hygiene protocols.
Six months previous experience in personal computers required; must be familiar with Windows and Excel.
Must possess excellent customer relations and communications skills.
Must be able to read, write, speak, and understand English.
Must be able to get along well with co-workers and work as a team.
Must present a well-groomed appearance.
Must type at least 35 wpm.
Must be able to continuously maneuver around housekeeping department and hotel.
Must be able to bend, stoop, crouch, kneel, twist, balance and work at desk when performing job functions.
Respond to visual and aural cues.
Must be able to work under press in a fast-paced environment and complete assignments in a timely manner.
Must have the manual dexterity to operate the computer and other necessary office equipment.
Must be able to respond calmly to demands of internal customers and work in pressure situations.
Must be able to work independently.
Must be self-motivated and able to handle more than one function at a time by being well organized.

Nice To Haves

Previous experience in a housekeeping or front desk role is preferred.
A degree in Hotel Management or a related field is a plus.

Responsibilities

Provide exceptional service and information to hotel guests and outside callers
Ensure that guest rooms are cleaned efficiently, and guest preferences are met
Prepare “Opening the House” duties, run LMS Housekeeping Section Report and assign work assignment to Housekeepers according to their sections
Distributes keys according to department policies and procedures.
Follow-up with guest departures throughout the day, keeping abreast of challenges with room turns, processing late check out requests and acting as liaison with the Front Desk department to ensure the efficient turnover of hotel rooms for the day.
Ensure that all rooms are accounted for and made available to the Front Desk to assign to guests
Responsible for supporting the Housekeeping department for administrative duties
Checks the key cabinet at the end of each shift to make sure that all keys allocated to housekeeping recounted for, mobile phones
To ensure that the notice board is updated correctly at all times
To coordinate with the Team Leaders and ensure that the current room statuses are updated in the system at all times
Registers lost and found in the register, hand over and follow-up with the security department
To report any unusual incidents, complaints, unauthorized persons in rooms and any sick or irregular behavior of guests or colleagues to the Housekeeping leaders on duty
To update and maintained the daily mobile phone tracking sheet accurately
Ensure equipment in Housekeeping Office, including office supplies are stocked at all times with adequate supplies of paper, toner and call maintenance engineers when required
Generates weekly schedules for Housekeeping, which includes Guest Room Attendants, Turndown Attendants, Public Area Attendants, Housepersons and Runners.