Hotel Guest Services - PM Shift

Atrium Hospitality • Oklahoma City, OK

1d • Onsite

About The Position

The Hotel Guest Services role at Oklahoma City Residence Inn involves overseeing front desk operations, acting as a primary problem solver for guests and teammates, and ensuring smooth check-ins and check-outs. This position also includes supporting and training new front desk team members, resolving guest issues professionally, and managing daily tasks such as event sheet distribution, business center support, and maintaining a guest-ready lobby.

Requirements

• Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
• High school diploma or equivalent – Because communication, math, and common sense are key.
• Tech savvy enough to use hotel systems with confidence – No one wants to be stuck at the front desk with a frozen screen.
• Able to lift 50 lbs and stay on your feet – This role keeps you moving, literally.

Nice To Haves

• Experience in hospitality or leadership (preferred) – This isn’t your first rodeo, and it shows.

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members—you’re the friendly coach they’ll thank later.
• Resolve guest issues quickly and professionally (bonus points if they leave smiling).
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees