Hotel Guest Services - PM Shift

Atrium Hospitality • Oklahoma City, OK

1d • Onsite

About The Position

This Hotel Guest Services position is for the PM Shift at the Oklahoma City Residence Inn. The role is integral to delivering exceptional guest experiences, embodying the Atrium SPIRIT values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork. Key responsibilities include overseeing front desk operations, acting as a primary problem solver for both guests and teammates, and efficiently managing guest check-ins and check-outs with a warm and accurate approach. The role also involves supporting and training new front desk team members, resolving guest issues promptly and professionally, and handling daily operational tasks such as event sheet distribution, business center support, and ensuring the lobby remains guest-ready. Atrium Hospitality emphasizes career growth, with a significant percentage of management hires being internal promotions, and fosters a culture that promotes positive experiences for guests and associates. The company is committed to community partnership through pillars like Wellness, Embracing those with Disabilities, Sustainability, and Education.

Requirements

• Customer service experience.
• High school diploma or equivalent.
• Tech savvy enough to use hotel systems with confidence.
• Able to lift 50 lbs and stay on your feet.

Nice To Haves

• Experience in hospitality or leadership (preferred).

Responsibilities

• Oversee front desk operations and step in as the go-to problem solver for guests and teammates alike.
• Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
• Support and train new front desk team members.
• Resolve guest issues quickly and professionally.
• Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.

Benefits

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees