HOTEL GUEST SERVICE AGENT

GTRC•Williamsburg, MI

13h

About The Position

This position assist guests with check-in and check-out, handles guest concerns and provides continuous customer service at the Hotel Front Desk and RV Park.

Requirements

Must have excellent customer service and communication skills both verbal and written.
Must be a team player with a positive attitude.
Must perform light cleaning duties both in and outdoors as needed.
Must be highly organized and able to handle multiple tasks at one time.
Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time.
Must possess the ability to work with various personalities while maintaining superior levels of Customer Satisfaction.
Must respond to supervisory guidance and assignments and accept feedback in order to learn new, updated information. The need for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position.
Must be at least 18 years of age with a high school diploma, a GED or equivalent experience.
Prior customer service experience is required.

Nice To Haves

Prior front desk or reservations experience is preferred.

Responsibilities

Adhere to dress code standards
Administer guest check-in and check-out making sure all procedures are followed
Review all arrivals
Pre-register and produce key packs
Monitor guest count and room inventory/campsite inventory
Post proper notices to other departments
Report all changes or problems in rooms and/or campsites to supervisor and necessary staff.
Handle cashier duties and reconcile cash and credit card transactions on the shift
Clean and maintain work areas- which includes working outdoors at seasonal RV Park as scheduled
Clean and stock bathrooms and Clubhouse facilities as needed
Inform incoming shift of any pertinent information that should be communicated
Verify maid sheets with computer to make sure information coincides
Answer phones and make reservations as required
Stock merchandise, inventory, and operate register using micros
Maintain valid Gaming License
Adhere to policy and procedures outline for hotel front desk.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned within the scope of work.