Guest Service Agent

Leisure Hotels LLC•Baudette, MN

About The Position

The Front Desk Clerk is the first point of contact for guests at our Minnesota fishing resort. This role is responsible for providing friendly, knowledgeable, and efficient customer service while managing reservations, guest check-ins and check-outs, and general front desk operations. The ideal candidate enjoys working with people, has strong communication skills, and appreciates the outdoors and resort lifestyle.

Requirements

High school diploma or equivalent preferred
Previous customer service, hospitality, or front desk experience a plus
Comfortable using computers, phones, and reservation systems
Strong verbal and written communication skills
Ability to multitask in a fast-paced environment
Dependable, punctual, and team-oriented
Ability to stand, walk, and sit for extended periods
Ability to lift up to 25 pounds occasionally
Comfortable working indoors and outdoors in varying Minnesota weather conditions

Nice To Haves

Knowledge of fishing, boating, or outdoor recreation is helpful but not required

Responsibilities

Greet guests warmly and provide a welcoming first impression
Check guests in and out of cabins, lodges, and campsites
Manage reservations via phone, email, and booking software
Answer guest questions about fishing conditions, resort amenities, lake access, boat rentals, and local attractions
Process payments, issue receipts, and handle cash and credit transactions accurately
Coordinate with housekeeping, maintenance, and dock staff to ensure guest readiness
Maintain accurate guest records and reservation logs
Handle guest concerns professionally and escalate issues when necessary
Keep the front desk area organized, clean, and presentable
Assist with retail sales such as bait, tackle, merchandise, or licenses (if applicable)
Follow all resort policies, safety procedures, and customer service standards

Benefits

Competitive hourly pay (based on experience)
Employee discounts on resort amenities and merchandise
Opportunities to enjoy Minnesota’s lakes and outdoor lifestyle
Supportive, family-friendly work atmosphere
401(k) with Employer Match: Eligible employees (21 years and older) can participate in our 401(k) plan, starting after 90 days of employment. We offer an employer match to help you save for retirement.
Health Insurance: Full-time employees are eligible for health insurance benefits. Part-time employees may qualify after one year of service, provided they are averaging at least 30 hours per week.
Paid Time Off (PTO): We believe in work-life balance. That's why we offer Paid Time Off starting from your first day of employment, allowing you to take the time you need for rest, self-care, and personal commitments.
Employer-Paid Life Insurance: We provide life insurance coverage up to $10,000, depending on your employee class, at no cost to you.
Voluntary Life Insurance- Full time employees can opt to participate in additional Life Insurance.
Voluntary STD / LTD - Full Time employees can opt in to participate in Long Term Disability, or short term disability.