Hotel General Manager

Marcus Corporation•Madison, WI

About The Position

We are seeking a dynamic, strategic leader with exceptional communication and team engagement skills to join Marcus Hotels and Resorts as the General Manager of the Hilton Madison Monona Terrace. This individual will be responsible for delivering operational excellence and memorable guest experiences while fostering a positive, high-performance culture. Success in this role will be measured by the achievement of financial goals, guest satisfaction scores, associate engagement results, and the hotel's continued reputation as a pillar in the Madison community. If you are a results-oriented leader passionate about hospitality, team development, and community engagement, we invite you to explore this exciting opportunity with us. About the Hilton Madison Monona Terrace Nestled on the sparkling shores of Lake Monona, the Hilton Madison Monona Terrace offers breathtaking views of the city and surrounding lakes. Built in 2000, this 14-story, 240-room hotel is just one block from the State Capitol and minutes from the University of Wisconsin. Adjacent to the vibrant Monona Terrace Community and Convention Center, the property offers guests easy access to rooftop concerts, lakeside cultural events, and local art exhibits.

Requirements

Team-oriented and people-centric
Exceptional attention to detail
Quantifiable track record of past success
Associate champion with strong selection, development and mentorship experience
Strategic thinker as it relates to business leadership and revenue management
Ability to direct marketing and sales efforts to constantly position property as a compset leader
Capable of gathering/analyzing competitive market intelligence
Experience as a Hotel General Manager or other key leadership roles within a full-service branded or non-branded environment is required (Hilton brand and systems experience would be helpful)
Previous experience in union settings beneficial

Nice To Haves

Hilton brand and systems experience would be helpful
A Bachelor's degree is not required but greatly preferred

Responsibilities

Champion the hotel’s strategic vision and drive its execution through innovative planning and decisive leadership.
Foster a culture of excellence by empowering associates to deliver outstanding guest service and personalized care.
Serve as an active community partner, enhancing the hotel’s presence and impact within the local area.
Ensure financial performance by delivering accurate forecasts and making timely staffing and operational adjustments.
Lead revenue-generating initiatives and adapt quickly to market trends by guiding Commercial Team efforts.
Engage directly in sales efforts through property tours, presentations, and client meetings to support business growth.
Oversee the recruitment, training, development, and retention of top talent across all departments.
Provide ongoing support and guidance to team members, cultivating a respectful and productive work environment.