Hotel General Manager

Transcendent Hospitality•Durham, NC

20d•$100,000

About The Position

We are seeking an experienced, full-service General Manager to lead a 53-room independent hotel with a vibrant multi-outlet food & beverage operation. The ideal candidate is entrepreneurial, hands-on, and deeply committed to hospitality, with a natural drive to meet the needs of guests, associates, and business alike. The General Manager serves as the strategic and operational leader of the property. Working in close partnership with the Management Company and Hotel leadership teams, they ensure the overall health of the business by owning their actions, living out our core values, strengthening relationships, executing operational strategies, driving top-line revenues, maintaining the unique character and standards of the property, and fostering a culture of accountability by holding the team responsible for delivering results and upholding expectations.

Requirements

Proven experience as a Hotel General Manager/Director of Operations at a full-service upscale or lifestyle hotel
5+ years of progressive leadership in hotel management, including executive-level roles
Exceptional leadership, listening, communication, and interpersonal skills
Excellent guest relations and customer service skills
Strong background in food & beverage management
Strong financial planning and analysis acumen
In-depth understanding of commercial strategies
Lift and move up to 50 pounds
Repetitive use of hands, wrists, and fingers, including typing
Reaching with hands and arms, bending, stooping, kneeling, and crouching

Responsibilities

Strategic Leadership Oversee all aspects of hotel operations, ensuring alignment with the company and property goals Lead all departments with a focus on excellence, innovation, and continuous improvement
Guest Experience Promote a guest-focused environment that reflects our core values by making sure service standards are consistently applied in every department Continuously evaluate and improve guest satisfaction to uphold the hotel’s reputation
Operations Management Direct daily operations across all hotel functions, including front office, housekeeping, food & beverage, facilities, commercial strategy (sales, marketing & revenue management), and other amenities Ensure process compliance and optimal use of resources to achieve service excellence and operational efficiency Ensure full compliance with health, safety, labor, and licensing regulations, maintaining a safe and welcoming environment for guests and associates.
Financial Performance Lead the development and execution of annual budgets and financial plans Monitor and analyze financial performance, KPIs, and market trends to identify opportunities for growth and cost management Implement strategies to maximize revenue and profitability
Team Leadership & Culture Recruit, develop, and retain top talent across all departments Foster a collaborative and inclusive workplace that promotes professional growth and accountability Provide mentorship, set clear expectations, and be an ambassador of the hotel’s core values in living them out daily
Sales & Marketing Collaboration Partner with sales and marketing teams to create and execute strategies that drive occupancy, revenues, and elevate brand positioning Leverage data and insights to target key segments and attract high-value clientele