Hotel Front Office Supervisor - 1st & 2nd Shift - $20.75 & Benefits - 1,400 Room Expanding Hotel & Training Center!

Pyramid Global Hospitality•Westlake, TX

2d•$21 - $21•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: Deloitte Hotel & Conference Center High-end private hotel and conference center called Deloitte University. Closed to the public. Currently 800 hotel rooms - all single occupancy, no suites (expanding to 1,400 rooms in March 2026!) Three restaurants including a Starbucks (expanding to nine restaurants in March 2026!) 105,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms. (expanding to 200k in March 2026!) Fitness Center, jogging trails and sports fields. All professional clientele. No weddings, holiday parties, school groups, or other social-type events. Located in Westlake, Texas - near Keller, Southlake, and Roanoke. For more information about our property, check our website: BenchmarkHotelDFW.com Benefits & Perks Awesome Employee Focused Culture with many Employee Events! Closed most holidays - 15 days of holiday pay. Up to 14 Vacation & Sick days per year. Weekly pay! Leadership and Career development programs. Many opportunities to grow and transfer to new positions. Free Lunch in our newly remodeled Employee Cafe. Eligible for Medical Insurance and other awesome benefits within 30 days of employment. Employer matching 401k. Tuition Reimbursement. Free parking on-site. Free uniforms and we will clean them! #PGH-DU #PGH-BMC What you will have an opportunity to do: BASIC FUNCTION: The Front Office Supervisor is to oversee the operation of the Front Desk, Front Services, Group Reservations, and the Communications Center, ensuring flawless execution of guest service. Status: Full Time Availability: 1st & 2nd shifts Pay: $20.75 ESSENTIAL FUNCTIONS: Monitor and assist in the completion of all opening and closing Front Office tasks. Resolve guest opportunities expediently and in a professional manner. Direct the work of all Front Office employees, delegating in a fair and equitable manner. Assist in the training, development, and motivation of all Front Office employees. Manage and coordinate the delivery/tracking of all guest messages or packages. Monitor and provide assistance in the operation as needed throughout the Front Office. Monitor Communication Center call volume and provide additional coverage when required. Oversee the guest badging process to ensure badges are creating on time and accurate. Job Category: DUCareersInHotel What are we looking for? QUALIFICATIONS: Experience in the hospitality industry required. Hotel Front Office experience desirable. Experience as a departmental trainer or supervisor preferred. Strong computer skills. Proficient in Microsoft Excel and Outlook. Microsoft Teams and OneNote experience desirable. Knowledge of Hotel Property Management System preferred. Infor experience desirable. Texas Driver’s License with good driving record required. Must be over 21 years old for vehicle driving insurance purposes. Compensation: $20.75 - $20.75 Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations. PYRAMID GLOBAL HOSPITALITY® is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. PYRAMID’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with a people-first mentality. The company leadership and valued associates are passionately committed to delivering the industry’s most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience. PYRAMID’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with prestigious national and international awards.

Requirements

Experience in the hospitality industry required.
Hotel Front Office experience desirable.
Experience as a departmental trainer or supervisor preferred.
Strong computer skills.
Proficient in Microsoft Excel and Outlook.
Microsoft Teams and OneNote experience desirable.
Knowledge of Hotel Property Management System preferred.
Infor experience desirable.
Texas Driver’s License with good driving record required.
Must be over 21 years old for vehicle driving insurance purposes.

Responsibilities

Monitor and assist in the completion of all opening and closing Front Office tasks.
Resolve guest opportunities expediently and in a professional manner.
Direct the work of all Front Office employees, delegating in a fair and equitable manner.
Assist in the training, development, and motivation of all Front Office employees.
Manage and coordinate the delivery/tracking of all guest messages or packages.
Monitor and provide assistance in the operation as needed throughout the Front Office.
Monitor Communication Center call volume and provide additional coverage when required.
Oversee the guest badging process to ensure badges are creating on time and accurate.

Benefits

Awesome Employee Focused Culture with many Employee Events!
Closed most holidays - 15 days of holiday pay.
Up to 14 Vacation & Sick days per year.
Weekly pay!
Leadership and Career development programs.
Many opportunities to grow and transfer to new positions.
Free Lunch in our newly remodeled Employee Cafe.
Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
Employer matching 401k.
Tuition Reimbursement.
Free parking on-site.
Free uniforms and we will clean them!