AZB HOTEL FRONT OFFICE MANAGER

The Strat Hotel Casino And Skypod•Las Vegas, NV

47d

About The Position

As the Hotel Front Office Manager, you are responsible for the daily operation and direct management of all activities within the Front Desk & RV Park departments. You are also the point of contact that ensures daily operations and experiences meet guest expectations by responding and managing any escalated concerns. Your leadership is the prime example of maintaining a positive environment for both guests and fellow team members.

Requirements

At least 2 years of experience in role with similar responsibilities or with relevant transferrable skills in a similar environment preferred
Outstanding written and verbal communication skills
Previous experience and success controlling labor costs and expenses
Previous customer service experience within the Bell/Baggage, Valet, or Front Desk departments preferred
Analytical ability required, including the basic ability to read and interpret financial statements
Previous experience in LMS, UKG, and Stratton Warren preferred
Proficient in computer use, including but not limited to Word, Excel, and Outlook preferred
Basic ability to read and interpret financial statements
Ability to effectively communicate in small and large group settings as well as one-on-one
Experience providing high level of guest service
At least 21 Years of Age
High school diploma or equivalent required
Ability to effectively communicate in English, both written and verbal
Obtain and maintain all work cards as required by the company
Verify right to work in the United States
Occasionally push/pull up to 35lbs
Occasionally lift and/or carry up to 35lbs at floor, knee, waist, and chest levels
Occasionally squat, kneel, reach, bend, twist
Occasionally sit and work at a desk or computer
Constantly stand and walk for prlonged period of time
Frequent move throughout the property
Ability to communicate using in-person speech, radios, and telephone
Ability to hear, understand, and distinguish speech and/or other sound in person
Constant use of hearing and vision, distinguish between shades of color and use tools or equipment requiring a high degree of dexterity

Responsibilities

Hire, train, develop, measure performance, discipline, and schedule department team members to ensure coverage based on business demands
Lead the tactical execution of strategic initiatives under the direction of division leadership
Establish standards of service within assigned departments and ensure achievement
Monitor maintenance and appearance of assigned departments and provide suggestions for improvement as needed
Assist with ongoing analysis of financial reports to monitor the profitability and expenses of Front Desk and RV Park Operations
Investigate and resolve guest complaints and comments by following up with involved parties to resolve the matter to the guest's satisfaction
Ensure groups are properly checked into the property
Input payroll information to ensure team members are properly paid
Ensure compliance with all applicable gaming laws and company internal controls, policies and procedures, Title 31, and federal regulations, as they apply to the position
Provide outstanding guest service in a timely manner to both guests and fellow team members that meets the company's guest service culture standards
Perform other duties as assigned