Hotel Sales & Front Office Manager

ROI Hospitality Development•Alexandria, MN

12h

About The Position

ROI Hospitality is looking for an energetic, positive, tenacious Sales Manager to plan sales strategies and increase revenue/occupancy levels at our Holiday Inn Express & Suites Alexandria. This dual role will also act as Front Office Manager and assist the General Manager with the supervision of the Front Desk.

Requirements

Candidate must have 3+ years of hotel sales experience.
Highly motivated and target driven with a proven track record in closing sales.
Exceptional relationship management, time management and organizational skills.
Positive, team focused and guest service centered attitude.
Proven ability to collaborate and build strong relationships to drive partner satisfaction and growth.
Skilled in Microsoft suites of products (Word, Excel, Outlook).
Professional demeanor and appearance.

Nice To Haves

Prefer previous experience with hotel sales and IHG PMS systems (Opera, Hotel Key, Merlin, Delphi).

Responsibilities

Solicit, sell, and promote hotel to both group and transient customers.
Work closely with the Regional Director of Sales and General Manager to maximize revenue and total occupancy.
Assist in the overall success of hotel operations and revenue management practices.
Perform telemarketing calls, outside sales calls, sales blitzes & written correspondence to solicit business.
Create effective sales proposals and conduct property site tours for prospective clients.
Negotiate and generate contracts to achieve maximum profit potential while satisfying client needs.
Cultivate and maintain positive client relationships to promote repeat and referral group business.
Maintain an active sales pipeline with a targeted goal of 60+ qualified in-person, telephone, or written correspondence sales calls every two weeks; Participate in Regency’s SalesRev Program.
Manage hotel advertising and social media campaigns.
Perform administrative duties including updating sales CRM system, producing sales and activity reports, maintaining account and contact information, entering tentative/confirmed room blocks.
Represent the hotels at conventions, tradeshows, and networking events.
Maintain awareness of trends in the marketplace, strengths/weaknesses of the competition and product/service knowledge.
Be a team player and an active contributor to hotel operations; Assist with special projects as assigned.
Manage the front desk department and oversee hiring, training, and scheduling staff.
Ensure the front desk is run in a professional manner in accordance with management company and hotel policies.
Assist the front desk during busy periods and staff shortages, including nights and weekends.
Ensure the efficient operation of the hotel in the absence of the General Manger.
Assist with budgeting, forecasting and inventory controls.