HOTEL FRONT DESK
About The Position
Summary: The Front Desk Agents provide support, knowledge, and assistance as needed in all areas of customer service. Essential Duties and Responsibilities include: Assist with all aspects of guest services and present a positive impression of the establishment. Will have access to Player Club Database. Responsibility for validating Player Club eligibility for new gaming patrons wishing to participate in the approved gaming promotional activities. Provide information and service to guest and in the absence of a concierge. Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms. Confirm guest satisfaction, close billing and issue receipts, store luggage. Leave guest with a lasting positive impression of the establishment as they depart Supply information to guests regarding on-site facilities. Aware of bulletins of upcoming events and groups. As needed, perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail. This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
Requirements
- Must be at least 18 years of age.
- Must have basic computer knowledge.
- Customer service and multi tasking skills is extremely important.
- Must be fluent in English with regard to oral and written communication.
- Customer Service
- High School diploma or general education degree (GED) is required; or one to three years’ related experience and/or training; or equivalent combination of education and experience.
- The Front Desk Agent must be competent in oral and written communication and reading comprehension using the English language; bi-lingual ability in Spanish is a plus.
- Must be able to handle multiple tasks of varying priority and deadlines simultaneously.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole number, common fractions, and decimals.
- Proficient in the Microsoft Operating System, MS Word, Excel, and Outlook.
- A Front Desk Agent is frequently required to stand for 8 hours or more, use hands to finger, handle, or feel, as well as speak and hear. Employee may be required to stand, walk, reach with hands and arms and stoop, kneel, crouch, or crawl. Employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- A Front Desk Agent must honor all applicable laws regarding discrimination prohibitions, such as but not limited to discriminations based on race, gender, sexual preference, age, nationality and creed.
- Follows policies and procedures of the organization. Performs job functions in a manner consistent with organizations goals and values.
- Follows instructions, responds to management direction. May be required to work overtime as needed. Arrives at work and appointments consistently and on time. Ensures work responsibilities are covered when absent.
- Must be dressed in the appropriate uniform. Hair presented in a professional manner and free of any unpleasant odors.
Nice To Haves
- bi-lingual ability in Spanish is a plus.
Responsibilities
- Assist with all aspects of guest services and present a positive impression of the establishment.
- Validate Player Club eligibility for new gaming patrons.
- Provide information and service to guest and in the absence of a concierge.
- Assign rooms, register guests, update guest history, confirms payment, checks in guest to rooms.
- Confirm guest satisfaction, close billing and issue receipts, store luggage.
- Leave guest with a lasting positive impression of the establishment as they depart
- Supply information to guests regarding on-site facilities.
- Perform other clerical duties such as filing, faxing, copying, and preparing and sorting mail.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
